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Introduction and setup

Requirements and supported devices

• Collaboration - support starts from 5.02.20201116.5
• WP480G, WP490G, WorkForce, WelcomeConsole - support starts from WMS 5.02.20201015.2
• At least UC-Basic License is required for a dedicated users who serves as a Missed calls Call Group notifications manager

With the help of the feature, any user can view missed Call Group calls and voicemails notifications (prior to WMS 5.02, only Call group manager received them). For this purpose, it is necessary to create a dedicated user who serves as a Missed calls manager and receives notificationsCall Group notifications manager. Users who want to view notifications, need to subscribe for the users user via a BLF key Voicemail.

To configure the feature, take the following steps:

• Step 1. Go to WMS -> Users and add a new user. Make sure you assign at least Basic license:

  
  

• Step 2. Go to WMS Dialplan -> Call Groups -> edit the strategy for a specific Call group and set the created user as a Missed calls manager:

  
  

• Step 3. Subscribe for the Missed calls manager via a BLF key Voicemail. Make sure to add ACL permission "Can see - Voicemail - group" in WMS -> Users ->  Groups

BLF keys can be set by users in Collaboration Settings -> Fn keys or by PBX administrator via WMS:

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Usage

WP phones

• Once there is a missed call or a voicemail, the BLF starts blinking 
• To view missed eventsnotifications, press BLF Voicemail
• To mark a missed call as seen, press Info -> Read; to play a voicemail, press Play. For any other available interactions, check follow Wildix VoIP Phones User Guide 
• After it is marked, the BLF stops blinking also on other phones subscribed for the Missed calls Manager

Collaboration 

• A missed events counter indicates once there is a missed call or a voicemail:

  
  

• To view missed eventsnotifications, go to Fn keys tab -> mouse over the BLF and click on Options button (three dots) to open a list of missed calls and voicemails:

  
  

• To mark a missed call as seeseen, tick it off and click Mark as read icon (eye icon); to play a voicemail, click Download icon. For any other available interactions, check follow Collaboration User Guide
• A missed event becomes marked also for all users who are subscribed for the Missed calls manager

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