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The Article describes how to manage block calls from blacklisted contacts via Dialpan. Created: December 2015 Updated: June 2019 Permalink: https://confluence.wildix.com/x/ooB5Aw |
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Block calls via Dialplan
Step 1. Phonebook configuration
You can add blacklisted contacts to your phonebooks in different modes: from Collaboration, from the imported backend (MySQL, сsv, etc). Here it is described how to add a contact in Collaboration.
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Consult Collaboration User Guide for detailed information about how to create phonebooks and contacts. |
Step 2. Dialplan configuration
- Create a separate Dialplan procedure for managing calls from blacklisted contacts
- Configure the behavior of managing these calls. For example, add Hangup application
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- Go to Dialplan procedure used for managing incoming calls ("main" procedure)
- Add the applications to check if a call is from a blacklisted contact:
- Jump to if call type is -> blacklist -> route calls to the previously created Dialplan procedure for blacklisted calls - if a call is from a blacklisted contact, it is dropped
- Call group -> if it is a normal call, it is routed to a Call group
Alternative Way. Block calls via tagging in Phonebooks and Dialplan
Step 1. Create a dedicated phonebook with blocked users
To define a contact as blacklisted, add [blocked] tag to its name. Detailed information about how to create phonebooks and contacts can be found in Collaboration User Guide.
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Note: If a contact is present in other phonebooks, you need to move it to the dedicated phonebook or replace/ rename it in another phonebook. Otherwise, [blocked] tag cannot be applied. |
Step 2. Configure Dialplan
Modify Dialplan procedure used for managing incoming calls by adding Dialplan applications:
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