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Info

HWaaS - Hardware as a Service.

Download Wildix HWaaS Agreement: https://drive.google.com/drive/u/1/folders/1a_bTcHIZrxz-ERSkW5vupAma6TA92F4_

Created: June 2020

Updated: June July 2022

Permalink: https://confluence.wildix.com/x/nIBtB

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You can convert already purchased CAPEX devices into HWaaS.

The following changes are applied once the conversion is confirmed: 

  • Credit note (CN) is issued for the selected devices during 5 business days. You can check the CN calculation logic in Customer Care FAQ

  • Billing cycle is synced with PBX licenses (1m /1y / 5y)

  • HWaaS subscription is kept for 6 months starting from the conversion date

Limitations

Devices cannot be converted to HWaaS in the following cases:

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To review the information, follow this Article.

How to move HWaaS between PBXs

  1. Go to the Customers tab and select your customer's company

  2. Click on three dots on the right-hand side from your customer -> click PBXes

  3. Next to the necessary PBX click the three dots button -> Devices option

  4. Choose device(s) for transfer and click the Transfer HWaaS button in the top menu:

    Image Added

  5. Select the PBX for transfer and press Ok.

Note

Notes: 

  • Automatic HWaaS transfer is possible only between PBXs that have the same subscription length and the same expiration. Otherwise, a Customer Care ticket should be submitted.

  • Automatic HWaaS transfer to a PBX with LifeTime subscription is not possible.

  • You can arrange transfer to another PBX, regardless of which End User or Reseller it belongs to.


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