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WHS – Wildix Headsets

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USB Connector Overview

Connection 

• Connect the Headset to the USB port on your phone using the USB type-A adapter
• Connect the Headset to the USB port on your PC or laptop using the USB Type-C plug

• Set “Wildix Mono/DuoLED” as audio device in Collaboration -> Settings -> Web phone 

  
  

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• Press Mute button during a call to mute/ unmute the microphone; enable/ disable silent mode.

DuoLED-BT

Packing list

• 1 x DuoLED-BT Headset
• 1 x Base Station
• 1 x USB Type-C cable
• 1 x USB Type-A adapter
• 1 x portable case

Compatibility

The Headset supports dual (multipoint) connection, which means it can be connected to two devices simultaneously:

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Apple Mac, Windows PC 

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• Vision, SuperVision 
• W-AIR LifeSaver
• W-AIR Med
• W-AIR Office
• Android, iOS apps

Features

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Packing list

• 1 x DuoLED-BT Headset
• 1 x Base Station
• 1 x USB Type-C to Type-C cable
• 1 x USB Type-A to Type-C adapter
• 1 x portable case

Compatibility

The Headset supports dual (multipoint) wireless connection, which means it can be connected to two devices simultaneously:

1. Via Base Station. Such connection provides full support of LED user and call statuses and compatible with:
   • Apple Mac, Windows PC 
   • WorkForce 

   • WelcomeConsole

     Warning
     Temporary limitations: Full LED user statutes support for WorkForce, WelcomeConsole will be available later The Headset cannot be connected to Vision/ SuperVision via Base Station, the support will be available later

     
     

2. Via Bluetooth module embedded in the Headset itself. Such connection doesn’t provide LED user statutes support, only call statutes, and compatible with:
   • Vision, SuperVision 
   • W-AIR LifeSaver
   • W-AIR Med
   • W-AIR Office
   • Android, iOS apps

Features

• Status LEDs: online, away, DND/conference, on call, ringing, call hold, missed call
• Answer/ Hangup/ Mute/ Volume control buttons
• Wideband audio frequency
• Ultra noise canceling mic
• Up to 30m wireless range
• Talking time up to 15 hours
• High-performance 6th generation CVC technology

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LED  Indicators

Status LED

Headset status LED

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Base Station

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pairing LED

• Successful connection - long blue blinks
• Pairing - fast blue and red blinks

Power On/ Power Off

• Press Multi-function button for 3 seconds to turn the Headset on/ off

Charging

1. Connect USB cable to the Base Station
2. Plug the cable into a device USB port (use Type-A adapter if needed)
3. Place DuoLED-BT into the Base Station
4. When charging, the Headset status LED turns red 
5. When charged, headset the Headset status LED turns blue

Battery charging time

• Less than 60 minutes to charge 20%
• Less than 90 minutes to charge 50%
• Fully charged in less than 3.,5 hours

On Windows you can check the battery level using WIService tray: 

• Go to Quick Launch Toolbar -> right-click on Wildix Integration Service icon and check the level of battery (Low, Medium, High):

Connection

Via the Base Station with USB cable:

1. Plug USB cable into USB port
2. Turn the Headset on
3. The voice prompt announces “Your headset is connected”
4. For Collaboration, set “Wildix DuoLED-BT” as audio device in Collaboration -> Settings -> Web phone 

Via Bluetooth embedded in the headsetStandby time

• Up to 100 hours if not connected to any device
• Up to 15 hours if connected to a device with full LED user and call statutes support
• Up to 20 hours if connected to if connected to a device with LED call statutes support

On Windows you can check the battery level using WIService tray: 

• Go to Quick Launch Toolbar -> right-click on Wildix Integration Service icon and check the level of battery (Low, Medium, High):

Connection

Via the Base Station:

1. Connect USB cable to the Base Station
2. Plug the cable into a device USB port (use Type-A to Type-C adapter if needed)
3. Turn the Headset on
4. The Headset Status LED starts blinking and the voice prompt announces “Your Headset is connected”
5. For Collaboration, set “Wildix DuoLED-BT” as audio device in Collaboration -> Settings -> Web phone 

   
   

   
   

Via Bluetooth embedded in the Headset:

1. Unplug the Base Station and turn the Headset offHeadset off
2. Activate Bluetooth on a device you want to connect the Headset to
3. Press and hold the Multi-function button for 3 seconds until you hear “Power on”. Keep pressing for 3 seconds more until you hear “Pairing”

4. Search for DuoLED-BT in Bluetooth devices list on your device and select it for pairing, for example, on Android device:

   
   

5. If pairing is successful, the voice prompt announces “Paired… Your headset is connected”

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• Press Multi-function button to answer/ end a call

Adjust volume during a call/ ringer volume

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Mute/ unmute a mic

• Press Mute button to mute/ unmute a mic

Put on pause/ resume a call

• Press Multi-function button for 2 seconds during a call to put a call on hold / resume

Mute/ unmute a mic

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Adjust volume during a call/ ringer volume

• Press Volume Up to increase the volume
• Press Volume Down to decrease the volume

WelcomeConsole-EXT – Extension module

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Packing list

• 1 x WorkForce WiFi Dongle

• 1 x Type-C adapter

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Compatibility

• Compatible with WP480G/ WP490 2015/ WP490G/ WP480G/ WelcomeConsole
• Compatible with Jabra, Poly (formerly Plantronics) and Sennheiser wireless headsets

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• Jabra: PRO 9450, GN 9350e, GN 9330e, GN 9125
• Poly (formerly Plantronics): Savi 700 Series (710, 720, 730, 740, 745), CS500 Series (510, 520, 530, 540), Voyager Legend CS
• Sennheiser: DW Office (running firmware version 96 or later), SD Office

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• 1 x RJ12 port (port 1 on the picture) to connect to Wildix phone
• 1 x RJ45 port (port 2 on the picture) to connect to Jabra headsets

• 1 x 3.5 mm Jack (port 3 on the picture) to connect to Poly (formerly Plantronics) headsets

  
  

Connection

Jabra (GN Netcom):

Poly (formerly Plantronics):

Sennheiser:

Firmware Upgrade (WelcomeConsole-EXT and WPEHS)

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Starting from WMS version 3.86.36206.30, Firmware firmware update is included into provisioning and there is no need to do it manually.

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• Download the firmware file from the corresponding folder: https://drive.google.com/open?id=0B4EVs-56WfKZOV9NMmlVdmJiQlk (file with *.rom extension)
• Access the WP web interface
• Go to the menu Phone -> Ext key Key ->  Ext Upgrade -> choose the firmware file 
• Click Submit
• Click Ok to confirm

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