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CLASSOUND is a VoIP operator platform provided by Wildix. Available starting from WMS version 4.01.44081.22 and higher. Web page: https://www.wildix.com/classound/ Created: May 2019 Updated: May June 2021 Permalink: https://confluence.wildix.com/x/AoNpAg |
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What is CLASSOUND?
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Notes:
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CLASSOUND allows your customer to make outbound calls even without porting DIDs.
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You should configure the incoming calls for the CLASSOUND trunk in this Dialplan context. Remember that certain Dialplan applications allow jumping to other Dialplan context, so you can configure the CLASSOUND Dialplan to jump to "main" or "users" procedure at some point, if needed.
Managing callscalls
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Note for the US and Canada: it is possible to request/update CNAM for CLASSOUND DIDs. Refer to Wildix Terms and Conditions, "How to interact with support" section. |
Outgoing calls
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The caller ID number that you send on an outgoing call to CLASSOUND must be a DID number that you own (in other words, you cannot send just ANY NUMBER that you want to send). It is possible to hide the outgoing caller ID using Feature code "Hide number" 92. |
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IMPORTANT: use E.164 (international) number format for outgoing calls. |
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- The address used to be set for emergency (done by Wildix) is the same as the company address mentioned in an invoice. If you need to use a different address, please open a Customer Care ticket on WMP -> select CLASSOUND, details in Service Level Agreementin Wildix Terms and Conditions
Configuration:
- Configure 911 as a called number in Dialplan, details in Basic PBX Settings USA
- Additionally, configure an announcement for Admin (call, email, sms) that 911 calls are placed (Call to 911 announcement)
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Note: Calls are guaranteed only in G711. |
Statistical reports
You can check statistical reports containing detailed information on incoming and outgoing CLASSOUND calls on WMP. Follow the documentation WMP Dashboards.
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