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CLASSOUND is a VoIP operator platform provided by Wildix. Available starting from WMS version 4.01.44081.22 and higher. Web page: https://www.wildix.com/classound/ Created: May 2019 Updated: December 2021January 2022 Permalink: https://confluence.wildix.com/x/AoNpAg |
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What is CLASSOUND?
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Note for the US and Canada: it is possible to request/update CNAM for CLASSOUND DIDs. Refer to Wildix Terms and Conditions, "How to interact with support" section. |
Outgoing calls
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The caller ID number that you send on an outgoing call to CLASSOUND must be a DID number that you own (in other words, you cannot send just ANY NUMBER that you want to send). It is possible to hide the outgoing caller ID using Feature code "Hide number" 92. |
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IMPORTANT: use E.164 (international) number format for outgoing calls. |
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US/Canada 911 Emergency calls
Prerequisite:
- The address used to be set for emergency (done by Wildix) is the same as the company address mentioned in an invoice. If you need to use a different address, please open a Customer Care ticket on WMP -> select CLASSOUND, details in Wildix Terms and Conditions
Configuration:
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According to the US Regulations, 911 calls are regulated by the 2 laws:
- Kari’s Law: requires direct 911 dialing, without any prefixes and also
- RAY BAUM'S Act: requires that every 911 call conveys a dispatchable location to get an emergency responder on site as quickly as possible.
The solution for the E911 compliance is available for every Wildix device (for non-fixed devices - starting from January 2022), for every system installed in the US that has CLASSOUND service enabled. No additional configuration is required, documentation CLASSOUND E911 Compliance.
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Note: Calls are guaranteed only in G711. |
Statistical reports
You can check statistical reports containing detailed information on incoming and outgoing CLASSOUND calls on WMP. Follow the documentation WMP Dashboards.
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