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Info

The Document describes what is Wildix Integration Service (WIService), the installation process and available features.

Created: February 2019

Updated: November 2021January 2022

Permalink: https://confluence.wildix.com/x/EgAeAg

Table of Contents

Integration service (WIService)

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Note

Note: Several components are removed and their functionality is merged into WIService:

  • Headset integration with call control options moved to WIService tray menu:
    • on Windows, starting from v 3.2.2 
    • on macOS, starting from v 3.2.17
  • Screen sharing component:
    • both on macOS and Windows, starting from v 3.4.
  • Outlook integration on Windows, starting from v. 3.5.1

WIService integrates with Mac OS Contacts: macOS contacts lookup and call generation.

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Go to Quick Launch Toolbar -> WIService tray menu -> Settings -> tick off Headset integration enable. Call control options are available in WIService tray menu: 

  • Outlook integration

Outlook Integration (merged into WIService starting from WIService v. 3.5.1) adds support for Calendar Sync, Presence, click2call, IM, call popup from Outlook

Find more info in this guide: Outlook integration for Microsoft Windows

macOS:

Go to the Menu Bar -> click on the Wildix Integration Service icon -> choose Settings, and make sure the option Headset integration enable is ticked off. You can find call control options in the Wildix Integration Service menu:

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The features allow you to share your screen with other users and let them take remote control of your device

Details: Collaboration User Guide.

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