Page Comparison

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Before using the app

Requirements

To use this application, you must be a user of a Wildix system and have fast internet connection that doesn’t block VoIP traffic.

Ports to open: https://manuals.wildix.com/ports-used-by-wildix-services/

Use of App outside the office network: the first time you make a login from the local network, the PBX sends the settings of the public network to the application (the same for connection from the public IP). The app tries to connect using the first IP and if it fails, it moves to the second one, thus ensuring the connection both when you are in or outside the office network.

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- WMS version 3.8x
- Android OS: 4.0 or higher

Push notifications

Thanks to push notifications, the app no longer needs to run all the time. Starting from WMS version 3.86, it automatically disconnects from SIP / Presence server in background which helps to improve battery usage. If you receive a call / a chat, the app sends you a notification, even in case it was closed.

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Read about push notification: https://blog.wildix.com/en/what-is-push-notification-for-mobile-apps/

Login

• Domain: PBX IP or domain name

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• User name: Extension / User name / Email address

• Password: WEB password of user for access to Collaboration

  
  

Menu description

1 - Call history

2 - Contacts

3 - Dialpad / Function Keys

4 - Chat

5 - Settings

User status

• Tap Dialpad

• Tap status icon / user picture

• Select user status: DND / Away / Offline / Online

• Enter your status message (optional)

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Call

Support of live search from PBX

Thanks to support of live search from PBX, there is no need to sync your enterprise (PBX) phonebooks anymore. You can now use real-time search in phonebooks to place calls.

Place a call from Dialpad

• Tap Dialpad

• Select the mode to place a call:

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• Enter the number using Dialpad

• Tap the green Handset button

From Function keys

• Tap Dialpad / Function keys to switch to Function keys menu

• Tap on a function key you wish to call

• Select Call from thedrop-down list

From Enterprise Contacts

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From History

• Go to History

• Tap on a user

• Select Call from the drop-down list:

From your device’s contacts

• Tap a contact in your Android contacts

• Tap a phone number that you wish to call

• Select Wildix

Support of URI for call generation

Thanks to URI support it is possible to generate a call by clicking on a link containing a phone number. It allows you to start calls from a browser using Wildix application.

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• Tap on a phone number you wish to call

• Select Wildix from the drop-down list

  
  

Answer a call

• Tap the green Handset button to answer

• Tap the red Handset button to decline

Pick up a call of another user / a call group

You can also pick up a call of another user / a call group in case users can’t answer a call.

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Call management

During a call you can navigate your device, open the App and tap Dialpad to come back to the active call.

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7 - Conference (in case there is more than one active call)

8 - DTMF

9 - Hang up

Transfer

Blind transfer:

(transfer without notification)

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Chat

All the colleagues added to your roster appear in Chat menu.

• Tap Chat

• Use the search field to find a user

• Tap a user and enter your message

• Tap Paperclip icon to send the message

Send a File / an Image / a Post-It

Send a file / an image:

• Start a chat with a user

• Tap +

• Select the source:

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• Start a chat with a user

• Write your message

• Tap +

• Select the option Send as Post-It

History

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Tap the double Arrowhead icon to view user contact details and a call log:

Archive / Delete calls

• Tap on a user to display the drop-down list

• Tap Archive if you want to archive a call

• Tap Delete if you want to delete a call

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Settings

• Account: login window

• Personal: contact details

• E-mail

• mobile number

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• About: Info about App version and developer

• Geolocation log (appears only after enabling the Debug feature)

• Exit: quit the app

Log out

• Tap Settings

• Tap the Log out icon

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