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teams4Wildix Video Tutorial

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• Monthly subscription fee. The fee is purchased for the entire PBX on WMP (the option for purchasing is coming soon. If you want to activate Mode 2, please contact your Area Manager)
• Microsoft 365 (Office 365) E5 or Microsoft 365 (Office 365) E3 + Phone system for each user

SetupSetup 

Collaboration Plugin Setup 

Step 1. Download the Plugin 

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Download the Plugin from https://drive.google.com/drive/folders/1H9fOTNJg6UQIZV4WeGwkCwtG4PoXh9lQ

Step 2. Activate Microsoft Teams Connectors for all Company Members (for admin only)

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1. Go to Apps tab located on the bottom-left menu of Microsoft Teams

2. Click Upload a customised customized app option and select Upload for my org:

   
   

3. Browse your computer and choose teams4wildix_integration_plugin.zip package downloaded previously package downloaded on Step 1:

   
   

4. Click Open to upload the Application to Microsoft Teams

5. A new section Built for your org appears in Apps tab tab and Wildix app can be added by colleagues of your organisationorganization
6. All Company Members can now add the Application in their MS Teams interface

Step 3. Install the Integration (for

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users)

1. Go to Apps tab located on the bottom-left menu of Microsoft Teams

2. Proceed to Built for your org section:

   
   

3. Click Wildix and Add to add the Application:

Microsoft Phone System Setup 

The detailed instruction on how to set up MS Phone System is available in Microsoft Phone System Setup Guide.

Application Usage 

General Overview

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Application Usage 

Login to Wildix Collaboration inside MS Teams

Once users finish the setup process, you they can access the Wildix Application from the left side navigation panel.

The Application interface consists of three tabs:

• Phone - integrated Collaboration plugin
• Settings - PBX domain name. Before proceeding to Phone menu, add PBX domain name here and click Save
• About - information about Wildix 

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To use this mode and be able to control calls, you need to have a SIP device registered to your account.

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You can also use Collaboration as a SIP device. For that, you need to activate call control mode (can be done only by an admin)

To enable it:

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sidebar of the MS Teams interface by clicking on the Wildix icon.

The first time users open the Wildix tab, they are invited to enter the PBX domain name: 

Enter the PBX domain name into the input field and click Open.

Once users have added the PBX, they need to log in to Wildix Collaboration (Phone tab of the Wildix app inside MS Teams):

As a rule, users would use the option "Login with Office 365 Sign-On": click on the Microsoft icon in the lower right-hand part of the screen. 

Use Collaboration Web Phone to control calls from MS Teams

To be able to control calls from MS Teams, users need a SIP device registered to their account. This can be a Wildix SIP phone for example, or a Wildix Collaboration Web Phone (place and receive calls directly from the browser).

To use Collaboration Web Phone as a SIP device, users need to activate Call control only option when logging to Collaboration inside MS Teams (see the previous screenshot - option Call Control only must be checked). This option allows users to control another Wildix Collaboration running in the browser or as a native app. 

Connect to your Collaboration account in MS Teams:

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Control calls from MS Teams  

To start placing and receiving calls from MS Teams, users need to first select the active SIP device in the device selection list located next to the green Call button. This device can be a Wildix SIP phone, such as WelcomeConsole, Vision, SuperVision, Start, WorkForce, a W-AIR DECT headset or handset, iOS or Android Collaboration app, or it can be Web (which stands for Collaboration Web Phone - second Collaboration running in the browser or as a native app).

Select the active device in the list of active devices

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in Wildix Collaboration:

Other communication options

In addition to the ability to manage calls, users can benefit from all other features offered by Wildix Collaboration, such as:

• send and receive faxes and SMS
• check Voicemails
• set up call forwarding rules
• and other, for more information, consult Collaboration User Guide.

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