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This Guide describes the steps process of of Microsoft Phone System Setup. Detailed documentation on how to add your customers can Some other documentation be founded on teams4Wildix portal -> Services -> Teams -> Documents. Created: July 2021 Permalink: https://confluence.wildix.com/x/9oJtBQ |
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Prerequisites
A For the service activation, a partner needs to provide the following data via Customer care ticket for the service activation:
- Amount of users that will use require Mode 2 of the integration Integration (these users MUST have E3 + phone system license or E5 on Microsoft side)
- Email of a customer's admin (who has admin rights in Microsoft domain). Multiple emails can be sent and set up
Create customers
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Note: the steps described below are carried out by a partner. |
Configure you customers. For that, activate an account on Partners can add their customers on the portal https://admin.teams4wildix.com/. You see the list of active subscription according to the amount of users you provided beforeTo create a customer:
- Access the portal
- Go to Accounts tab and click + Add account
- Enter customer's Name and Primary Country. Under Subscriptions, you see the list of available active licenses according to the amount of users you provided previously
- Click Add to save changes
Set up Microsoft Phone System
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Note: the steps described below are carried out by a customer's admin. |
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To be able to make calls using Teams Dialpad, you need to set up the connection between your PBX and Office 365 tenant. For that, activate an account on https://admin.teams4wildix.com/.
Step 1. Activate an account on teams4wildix portal Anchor step1 step1
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step1 |
Once you receive an invitation via email, click Accept Invitation to access the portal https://admin.teams4wildix.com/:
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- Select Microsoft account with admin rights and the required licenses
- If the account meets all the requirements, Tenant check is successful and you can click Next to go to the next step:
Step 2. Create PBX
You are under PBX tab. To add your PBX, proceed with these steps:
- 1 - Select Teams4Wildix from the available templates
- 2 - Select your country from the list
- 3 - Enter your PBX domain name
- 4 - Check off Manage Teams Calling Policy
- 5 - Select Prohibit Voicemail & Call Forwarding under Teams Voicemails
- 6 - Select PBX Hold Music under Music On Hold
Click Add PBX
Step 3. Sync the portal with your MS account
You are under Teams tab. To sync teams4Wildix portal with your Microsoft account, follow these steps:
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- Select the same MS account used in Step 1
- Once the sync is active, click Next to go to Step 4
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Sync may take up to 15 minutes |
Step 4. Add users
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Important notes:
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- Click Add User
- 1 - Select a User from
- 2 - SIP Username and
- 3 - Auth Username -
- 4 - Password - enter user SIP password
- Click Add to create a user
Microsoft Phone System Usage
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Note: This Mode allows also using Collaboration Plugin Mode. |
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