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The Document describes what is Wildix Integration Service (WIService), the installation process and available features. Created: February 2019 Updated: January March 2021 Permalink: https://confluence.wildix.com/x/EgAeAg |
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Integration service (WIService)
Wildix Integration Service (WIService) is a component that is required to be installed in order to use CDR-View, Popup App, WebRTC Phone Direct RTP (Windows, removed starting from WMS v 4.02.44497.40), URI dialing (sip-tel-wildix).
Several other standalone components also depend on WIService: Fax Printer, Screen sharing component, Headset integration, Outlook integration (detailed information about these components can be found in Extensions chapter of Collaboration User Guide). When installing one of the mentioned components, WIService is automatically installed.
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Note: Headset integration is removed on Windows, all its functionality is merged into WiService starting from v 3.2.2 and call control options moved to WIService tray menu. |
WIService integrates with Mac OS Contacts: macOS contacts lookup and call generation.
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macOS (available from v. 3.1.4)
After WIService installation is completed, click Yes to enable the option Keep Wildix Integration Service up to date
- Auto update starts every day at a random time between 1 AM and 6 AM, or right after the computer starts or wakes up from sleep mode:
or
- Go to Menu Bar -> click on Wildix Integration Service icon and select Settings
- Enable the option Keep Wildix Integration Service up to date:
Windows (available from v. 3.1.2)
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Details: Collaboration User Guide.
- Headsets support (Windows only)
It supports remote call answer/ hangup and volume control for Wildix and compatible third-party headsets (Jabra, Plantronics, Sennheiser). Call control options are under WIService tray menu:
Troubleshooting
In case you have any issues with the component or want to restart/ uninstall it, follow Debugging of Wildix Integration Service and related components for instructions.
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