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The Document describes what is Wildix Integration Service (WIService), the installation process and available features. Created: February 2019 Updated: October 2021 Permalink: https://confluence.wildix.com/x/EgAeAg |
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Integration service (WIService)
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Several other standalone components also depend on WIService: Fax Printer and Outlook integration (detailed information about these components can be found in Extensions chapter of Collaboration User Guide). When installing one of the mentioned components, WIService is automatically installed.
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Notes: Headset integration is removed on Windows, all itsNote: Several components are removed and their functionality is merged into WIService starting from v 3.2.2 and:
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WIService integrates with Mac OS Contacts: macOS contacts lookup and call generation.
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- macOS X 10.12 and higher
- Windows 7 and higher. WIService for Windows also requires .NET Framework v.4.0
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Note: WIService is not supported on macOS 10.11 or lower starting from v 3.4.5. |
Installation
Go to Collaboration Settings -> Extensions:
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- WIService.pkg (macOS)/ SetupWIService.exe (Windows) is downloaded
- Install the package following the prompts
macOS:
Windows:
You can enable auto update option:
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Details: What is Wildix URI, Collaboration User Guide.
Call generation via shortcut
Note Note for macOS: The feature is available starting from WIService v. 2.11.4. Also make sure "Wildix" is added to Accessibility permissions in macOS Security & Privacy settings.
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Details: Collaboration User Guide.
- Headsets support
The feature ensures support of remote call answer/ hangup and volume control for Wildix and compatible third-party headsets (Jabra, Plantronics, Sennheiser). Depending on the OS of your device, you can enable it in the following way:
Windows:
Go to WIService Quick Launch Toolbar -> WIService tray menu -> Settings -> tick off Headset integration enable. Call control options are available in WIService tray menu:
macOS:
Go to the Menu Bar -> click on the Wildix Integration Service icon -> choose Settings, and make sure the option Headset integration enable is ticked off. You can find call control options in the Wildix Integration Service menu:
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The features allow you to share your screen with other users and let them take remote control of your device.
Details: Collaboration User Guide.
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Note for macOS: For screen sharing to work correctly starting from WIService v 3.4.1, make sure to grant the necessary permissions in System Preferences -> Security & Privacy -> Screen Recording -> tick off Wildix: |
Troubleshooting
In case you have any issues with the component or want to restart/ uninstall it, follow Debugging of Wildix Integration Service and related components for instructions.
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