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• Collaboration - support starts from WMS v 5.02.20201116.5
• WP480G, WP490G, WorkForce,  WelcomeConsole WelcomeConsole - support starts from WMS 5WMS v 5.02.20201015.2
• Android Mobile App - support starts from App v 5.05.07
• At least UC-Basic License is required for a dedicated user who serves as a Call Group notifications manager

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1. Go to WMS -> Users and add a new user. Make sure you assign at least Basic license:
   

   
   

2. Go to WMS Dialplan -> Call Groups -> edit the strategy for a specific Call group and set the created user as a Missed calls manager:
   

   
   

3. Subscribe for the Missed calls manager via a BLF key Voicemail. Make sure to add ACL permission "Can - See voicemail - group" in WMS -> Users -> Groups
   
   BLF keys can be set by users in Collaboration Settings -> Fn keys or by PBX administrator via WMS:
   

   
   

Usage

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in Collaboration 

• A missed events counter indicates there is a missed call or a voicemail

  , the BLF starts blinking 

  :

  
  

• To view notifications,

  press BLF Voicemail

  go to Fn keys tab -> mouse over the BLF and click on Options button (three dots) to open a list of missed calls and voicemails:

  
  

• To mark a missed call as seen, press Info -> Read; tick it off and click Mark as read icon (eye icon); to play a voicemail, press Playclick Download icon. For other available interactions, follow Wildix VoIP Phones Collaboration User Guide After it is marked, the BLF stops blinking also on other phones
• A missed event becomes marked also for all users subscribed for the Missed calls Managermanager
  

Usage

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on WP phones

• Once there is a missed call or a voicemail:, the BLF starts blinking 
• To view notifications, go to Fn keys tab -> mouse over the BLF and click on Options button (three dots) to open a list of missed calls and voicemails:press BLF Voicemail
• To mark a missed call as seen, tick it off and click Mark as read icon (eye icon); press Info -> Read; to play a voicemail, click Download iconpress Play. For other available interactions, follow Collaboration Wildix VoIP Phones User GuideA missed event becomes marked also for all users  
• After it is marked, the BLF stops blinking also on other phones subscribed for the Missed calls managerManager
  
  

Usage on Android Mobile App

Missed notifications are displayed under Call groups tab in History.

• Once there is a missed call or a voicemail, Call groups tab starts blinking 
• To mark a missed call as seen:
  • select one or multiple records and tap the Eye icon
  • tap on a record and select Mark as read
• After it is marked, the tab stops blinking also on other devices subscribed for the Missed calls Manager
  

Send missed calls notifications to Call Group manager's email (WMS 5.03)

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