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Info

CLASSOUND is a VoIP operator platform provided by Wildix.

Available starting from WMS version 4.01.44081.22 and higher.

Web page: https://www.wildix.com/classound/

Created: May 2019

Updated: September December 2021

Permalink: https://confluence.wildix.com/x/AoNpAg

Table of Contents

What is CLASSOUND?

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  1. Download and fill out the documents for your country
  2. Fill out the form on WMP and upload all the required documents

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Note

Notes:

  • These 3000 minutes are not divided among other users.
  • The number of users can be checked on WMP -> edit a PBX with the activated service and see CLASSOUND FLAT field. The calculation is based on the overall number of user licenses including Basic, including  Essential, Business or Premium.
  • Call Termination Areas 2-6 is charged per second starting from the 1st second.

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Note

Note for the US and Canada: it is possible to request/update CNAM for CLASSOUND DIDs. Refer to Wildix Terms and Conditions, "How to interact with support" section.

Outgoing calls 

Note

The caller ID number that you send on an outgoing call to CLASSOUND must be a DID number that you own (in other words, you cannot send just ANY NUMBER that you want to send). It is possible to hide the outgoing caller ID using Feature code "Hide number" 92.


Warning

IMPORTANT: use E.164 (international) number format for outgoing calls.

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  1. Configure 911 as a called number in Dialplan, details in Basic PBX Settings USA
  2. Additionally, configure an announcement for Admin (call, email, sms) that 911 calls are placed (Call to 911 announcement)


Note

Note: Calls are guaranteed only in G711.


Statistical reports

You can check statistical reports containing detailed information on incoming and outgoing CLASSOUND calls on WMP. Follow the documentation WMP Dashboards.

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