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Before using the Headset

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Registration of W-AIR Headset

To use your W-AIR Headset, you need to register it to W-AIR Base Station:

1. Put the Headset in the registration mode by pressing Call, Volume+ and Volume- buttons at the same time for more than 5 seconds. The Headset is in subscription mode when the LED indicator blinks with short blue flashes and voice prompt announces “Registering”

2. The Headset now connects to the Base Station. When the Headset is subscribed, the voice prompt announces “Headset subscribed”
   

   Note
   Note: if the registration fails, the voice prompt will announce “Headset not subscribed”. Before trying to register the Headset again, please check if it is within range of W-AIR Base station and voice prompt announces “Registering”.

   
   

3. To check if the Headset is registered to the Base station, go to W-AIR Base Station web interface -> Extensions. If the registration is successful, the device appears in the list of available extensions with the state SIP Registered@RPN00

Update of the Firmware

You can see the progress of the upgrade procedure of W-AIR headset on the web interface of the W-AIR base.

W-AIR Base (Small Business)

• Go to Extensions -> Handset
• Find your W-AIR Headset in the list using IPEI and check FWU (Firmware Update) Progress Status:
  
  

W-AIR Base (multicell)

• Go to Extensions
• Find your W-AIR Headset in the list using IPEI and check FWU (Firmware Update) Progress Status:
  
  

FWU Progress Status Overview

Assigning of W-AIR Headset to a user 

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1. Go to Collaboration top menu -> Device selection
2. Expand Device selection list and click x near W-AIR HS to delete the Headset
3. The automatic call to feature code 99-0 is placed and the the voice prompt will announce "Deactivated, thank you!"
4. After you delete the Headset, it disappears from the list of active devices

W-AIR Headset idle state

When the assignment is completed, the Headset is in the idle state and ready to handle calls.

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• Enter Menu mode:

  • Press AUX function button to enter Menu mode

Call Control

Outgoing call via dial by name using ASR 

How to dial:

• Press Call button when there is no active conversation and say the name

Demo video

Link: https://youtu.be/z6S4-c2-koc 

<iframe src="https://www.youtube.com/embed/z6S4-c2-koc" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen"></iframe>

Configuration tips to start calls from W-AIR Headset using Automatic Speech Recognition

1. Make sure the procedure for calling Feature Codes "pbxfeatures (Features codes dialplan)" is present in the "Included procedures" of the Dialplan used for outgoing calls (it is present by default in the "users" procedure), e.g. "pbxinternal". This enables you to place calls from W-AIR Headset via "Dial by name" service, by pressing the "Call" button in case there is no active call.
2. You can override custom voice prompts used in "Dial by name" service via Custom Dialplan variable DIALBYNAME_PROMPT=custom string, more information: Wildix Business Intelligence - Artificial Intelligence services
3. If, for some reason, you would like to use the IVR via ASR feature (How to configure IVR via ASR with Directory in Dialplan) from W-AIR Headset, you can modify the procedure used for outgoing calls to route the calls to the "IVR" procedure, e.g.:

Incoming call

When you receive an incoming call, the LED indicator starts blinking with fast short green flashes and you hear a ringer (in case you enable "Silent mode", only LED indicator blinks)

Answer an incoming call

• Press Call button to answer an incoming call

Answer a second incoming call

• Press Call button for 2 seconds to answer a second incoming call and put an active call on hold

Swap between two active calls

• Press Call button for 2 seconds to swap between two active calls. The voice prompt announces "Call swapped"

Reject an incoming call

• Double press Call button to reject an incoming call. The voice prompt anounces "Call rejected"

Increase/ decrease a call volume

•  Press  Volume+/ Volume- button to increase/ decrease a call volume

Mute/ unmute the microphone 

• Press Mute button to mute/ unmute the microphone during a call. The voice prompt announces "Mute on/ off"

Hold

Put a call on hold/  Retrieve a call:

• Press Call button for 2 seconds to put a call on hold/ retrieve a call. The voice prompt announces "Call on hold"/ "Call retrieved"

End a call

End an active call:

• Press Call button to end a call

W-AIR Headset Menu mode

How to access and navigate through the Menu

When the Headset is in the Idle state, a user can enter the main Menu and its submenus to change different settings.

• Enter the main Menu: Press AUX function button 

• Move between submenus or submenu options: Press Volume+ / Volume- buttons 

• Enter the submenu: Press AUX function button 

• Select the submenu option: Press AUX function button 

• Return back to the main Menu: Double press AUX function button 

• Exit the main Menu: Press AUX function button for 2 seconds 

Menu structure

• Silent mode: When enabled, the ringer is silenced. Does not affect the stored value of ringer volume

• On

• Off

• Language: Two languages are available on the Headset: English and another language, selectable for a user

• English

• Native

• Registration: Announces the registration to a W-AIR Base station

  • Register

  • Deregister
    
    

• Audio feedback: Choose between beeps or voice prompts (where available) as user feedback. Where no voice prompts are available, beeps will be played and this setting is ignored

• • Voice prompts

  • Beeps

    Note
    Note: the menu always uses voice prompts.

    
    

• Tone Protection: Automatic protection against loud noises and protection from too high volume settings with prolonged use of the Headset

• Off

• Office

• Quiet

• Noise reduction: Enable or disable digital noise reduction

• On

• Off

• Equalizer: Choose between three different equalizer settings:

• Normal

• Bass

• Treble

• Auto mode: The Headset automatically answers an incoming call when removed from the charger

• On

• Off

• Silent charging: The Headset makes no call indication (neither ringer nor LEDs) while charging

• On: Only LED indication while charging

• Headset Deactivated: The Headset is disconnected and can’t receive calls while charging

• Off: Normal mode with LED indication and audio while charging

Factory reset

To reset the customized settings back to the factory default, press Mute and Call buttons for  buttons for 5 seconds. After the reset is completed, you will hear a tone signal confirming it.

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