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CLASSOUND is a VoIP operator platform provided by Wildix. Available starting from WMS version 4.01.44081.22 and higher. Web page: https://www.wildix.com/classound/ Created: May 2019 Updated: June 2021 Permalink: https://confluence.wildix.com/x/AoNpAg |
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What is CLASSOUND?
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<script src="https://fast.wistia.com/embed/medias/ha7jqyj3jd.jsonp" async></script><script src="https://fast.wistia.com/assets/external/E-v1.js" async></script><div class="wistia_embed wistia_async_ha7jqyj3jd" style="height:360px;position:relative;width:640px"><div class="wistia_swatch" style="height:100%;left:0;opacity:0;overflow:hidden;position:absolute;top:0;transition:opacity 200ms;width:100%;"><img src="https://fast.wistia.com/embed/medias/ha7jqyj3jd/swatch" style="filter:blur(5px);height:100%;object-fit:contain;width:100%;" alt="" aria-hidden="true" onload="this.parentNode.style.opacity=1;" /></div></div> |
Features
- DIDs in over 66 countries, Freephones DIDs in 107 and FreePhone numbers in 100+ countries
- Outbound calls to 200+ countries
- The only one with OPUS (super HD codec)
- Three POPs in USA, Europe and Asia to shorten your RDP traffic path
- The only one encrypted with TLS and SRTP (SRTP coming soon)
- The only one that doesn’t need any configuration - everything is already set up in your PBX
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- Go to WMP
- Click Price list in the upper right-hand corner of the screen
- Select the price list type (End User/ Gold/ Silver/ ...) and the format (EXCEL/ PDF)
- Click CLASSOUND button
Here is an example of a pricelist downloaded in PDF (please note that prices have been excluded on purpose from this example):
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In the document generated on WMP you find your price list covering monthly flat fees, DIDs, FreePhones and CallTermination for each of the 133 covered countries.
Pricelist Guidelines
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Notes:
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CLASSOUND allows your customer to make outbound calls even without porting DIDs.
In this case, once the 3000-minute package included with the Monthly Flat Fee is exhausted, customers will be charged for calls in accordance with the Call Termination price list and the applicable Areas section.
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Note for the US and Canada: it is possible to request/update CNAM for CLASSOUND DIDs. Refer to Wildix Terms and Conditions, "How to interact with support" section. |
Outgoing calls
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The caller ID number that you send on an outgoing call to CLASSOUND must be a DID number that you own (in other words, you cannot send just ANY NUMBER that you want to send). It is possible to hide the outgoing caller ID using Feature code "Hide number" 92. |
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IMPORTANT: use E.164 (international) number format for outgoing calls. |
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- Configure 911 as a called number in Dialplan, details in Basic PBX Settings USA
- Additionally, configure an announcement for Admin (call, email, sms) that 911 calls are placed (Call to 911 announcement)
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Note: Calls are guaranteed only in G711. |
Statistical reports
You can check statistical reports containing detailed information on incoming and outgoing CLASSOUND calls on WMP. Follow the documentation WMP Dashboards.
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