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Wildix Collaboration Mobile application provides access to Wildix Unified Communications from an Android mobile device. Android Collaboration Version: 4.05.22 To check the current version, go to Android changelog: https://www.wildix.com/new-releases-and-updates/collaboration-android-app-changelog/ Updated: July 2019 Permalink: https://confluence.wildix.com/x/LYDt |
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Requirements:
- WMS version 3.8x/ 4.01
- Android OS: 4.0 or higher
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Read about push notification: https://blog.wildix.com/en/what-is-push-notification-for-mobile-apps/
Login
Use your Collaboration credentials to acess the access the mobile application:
- Domain: enter PBX IP or domain name
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Note: you can enter only the PBX name, wildixin.com domain is added automatically. |
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Detailed information can be found in /wiki/spaces/DOC/pages/30285992 Collaboration User Guide.
Menu description
1 - Contacts
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Note: you can still sync your enterprise phonebooks if you want contacts to appear in Contacts menu of Wildix Mobile Collaboration App. For more information, read Appendix 1: Sync of enterprise phonebooks with WildixDAV. |
Place a call from Dialpad
Tap Dialpad
Select the mode to place a call:
VoIP: place a call via the PBX (recommended in case you have fast and reliable Internet connection)
Callback: you receive a callback from the PBX via Mobile network (make sure your mobile number is indicated in Settings -> Personal)
Direct Call: place a call via Mobile network
Start entering user’s name or number / extension in the Search field to find a user / a contact
Tap on a user / a contact you wish to call. Select number/ extension to place a call
Or
Enter the number using Dialpad
Tap the green Handset button
From Function keys
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Note: before using the feature, configure function keys (FK) in Collaboration -> Settings -> Function keys. You can configure up to 20 FK. For more information, read Collaboration Guide, /wiki/spaces/DOC/pages/30285992. |
Tap Dialpad and select Function keys to switch to Function keys menu
Tap on a function key you wish to call
Select Call from thedrop-down list
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Note: function keys also allow you to monitor statuses, pick up calls, change statuses of trunks, timetables and switches, send DTMF etc. Check Appendix 2: Monitoring of colleagues and features with Function keys for more information. |
From Enterprise Contacts
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Note: by default the local contacts from your device’s phonebook appear in this menu. Contacts from your enterprise phonebooks appear in Contacts menu only after contacts sync (See Appendix 1: Sync of enterprise phonebooks with WildixDAV). |
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Tap a contact in your Android contacts
Tap a phone number that you wish to call
Select Wildix
Support of URI for call generation
Thanks to URI support it is possible to generate a call by clicking on a link containing a phone number. It allows you to start calls from a browser using Wildix application.
Supported links:
<a href="tel:[phone number]">
<a href=”sip:[phone_number]”>
<a href=”wildix:[phone_number]”>
<a href="callto:[phone number]">
where [phone_number] parameter can also start with “+”;
To generate a call from a browser:
Tap on a phone number you wish to call
Select Wildix from the drop-down list
Answer a call
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Note: on Android Mobile calls have priority over VoIP calls. |
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Pick up a call of another user / a call group
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Note: only users with certain permissions can pick up calls; to enable the option, the PBX admin must add ACL ability"Can" - "Call Pickup". Detailed information: ACL rules and Call classes management - Admin Guide. |
You can also pick up a call of another user / a call group in case users can’t answer a call. it cannot be answered
Go to Function keys menu
Tap on a user / a call group who are receiving an incoming call
Choose Pickup from the drop-down list
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Note: to use this option, configure Function keys in Collaboration -> Settings -> Function keys. To get more information go to Collaboration Guide, /wiki/spaces/DOC/pages/30285992 Function key section. |
Call management
During a call you can navigate your device, open the App and tap Dialpad to come back to the active call.
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7 - Conference (in case there is more than one active call)
8 - DTMF
9 - Hang up
Transfer
Blind transfer:
(transfer without notification)
Tap Transfer button during a call
Tap Contact to select a number from the phonebook or Number to manually enter the number
Select a contact and tap the number / enter the number and tap the green Handset button
Attended transfer:
(transfer with notification)
Tap New call button during a call
Make a new call (select a contact from Contacts or dial the number manually)
Wait till the other party answers (the previous call is now on hold)
Tap Transfer button and select the call on hold to complete the transfer
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To switch between 2 active calls, swipe left/ right.
The second call will be is put on hold.
Control of active calls on other devices and Call continuity
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- Tap and hold Call continuity button
- Select a device from the list
- A call is automatically picked up on the selected device
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Note: To to use mobile continuity, make sure that Dialplan rule "pbxfeatures (Features codes dialplan)" is added to "Included procedures" of the Dialplan used for managing calls. |
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Note: in case there is no need to monitor active calls or use Call continuity, you can switch back to Dialpad/ Function keys tabs. |
Chat
All the colleagues added to your roster appear in Chat menu.
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You can also open a chat from live search results and History.
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Note: Unread unread messages are indicated with a message separator (a blue undulated line). |
Send a File / an Image / a Post-It
Send a file / an image:
Start a chat with a user
Tap +
Select the source. :
Photo & Video Library
Downloads
You can select the a specific album from Photo & Video Library on your phone and select files to be sent:
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Note: The the maximum file size to be sent is 100Mb. |
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- Tap Details button (three dots) to view user's mobile number, email address (available only if it was added via Collaboration or WMS)
- In case this information is specified, you can place a call, send SMS or write e-mail email via external applications installed on your device
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Note: Contact contact information is also available in History. |
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Starting from Android Collaboration version 3.4.05, it is possible to participate in Ubiconf videoconference.
- Open a chat session with a user that sent you an invitation
- Tap on the invitation
- Select Join to enter the conference room or Call to access the conference in audio-only mode. Follow Ubiconf Videoconference User Guide for details
- To leave the conference room, tap Exit the conference (X)
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Current limitations:
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History
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Note: Call call history and missed calls notifications are synced over the PBX among all the devices registered to your account (except for W-AIR handsets). |
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Tap the double Arrowhead icon to view user contact details and a call log:
Archive / Delete calls
Tap on a user to display the drop-down list
Tap Archive if you want to archive a call
Tap Delete if you want to delete a call
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Note: if you want to recover an archived call, go to Collaboration -> History -> Archived. After you right-click on a call, select Remove from the drop-down menu. |
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Note: in case the call log is empty, make sure that:
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Voicemails
- Tap Voicemail tab
- To download a voicemail message, tap
- To playback a voicemail message, tap Play button
- Tap on a voicemail message to display to display the drop-down list: Call a user who left a message, Mark as read or Delete it
Or
- Select one or multiple Voicemails
- Click Mark as read or Delete icon
Settings
Account: login window
Personal: contact details
E-mail
mobile number
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