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This guide explains how to manage conversations with users that come from personal link, meeting scheduler or website widget. Other x-bees documentation: x-bees documentation. Created: September 2023 Permalink: https://wildix.atlassian.net/wiki/x/AQBHEQ |
Introduction
There are several ways external users can contact x-bees agent:
- Via personal contact-me links (chat and calendar links)
Via website widget (example from Wildix website below)
Note Note: For instructions on how to set up and use Meeting Scheduler and Website Widget, check out documentation:
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Other actions include possibility to assign conversation to another agent or service, create a CRM lead and add contact to a phonebook.
Assign conversation
The conversation can be assigned to a particular agent of a Service (Call group). You can assign a conversation to yourself or any other agent.
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