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CLASSOUND is a VoIP operator platform provided by Wildix. Web page: https://www.wildix.com/classound/ Created: May 2019 Updated: January 2023 Permalink: https://wildix.atlassian.net/wiki/x/qw-OAQ |
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What is CLASSOUND?
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Note |
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Note for the US and Canada: it is possible to request/update CNAM for CLASSOUND DIDs. Refer to Wildix Terms and Conditions, "How to interact with support" section. |
Outgoing calls
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The caller ID number that you send on an outgoing call to CLASSOUND must be a DID number that you own (in other words, you cannot send just ANY NUMBER that you want to send). It is possible to hide the outgoing caller ID using Feature code "Hide number" 92. |
Warning |
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IMPORTANT: use E.164 (international) number format for outgoing calls. |
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Universal Emergency services calls require the prior configuration. To do it, open a Customer Care ticket on WMP -> select CLASSOUND, details in Wildix Terms and Conditions.
If the service is not configured - calls will be answered with 503 Service Unavailable.
EU Emergency Services
According to the initiative published by the European Commission, 112 emergency calls must met the following requirements:
- transmit information on caller location
- access for disabled people
- directing communications to the most appropriate Public Safety Answering Point (PSAP)
In order to ensure emergency calls, you need to provide geolocation data per each CLASSOUND DID, consult CLASSOUND EU Emergency Services Compliance for details.
US/Canada 911 Emergency calls
According to the US Regulations, 911 calls are regulated by the 2 laws:
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The solution for the E911 compliance is available for every Wildix device (for non-fixed devices - starting from January 2022), for every system installed in the US that has CLASSOUND service enabled. No additional configuration is required, documentation CLASSOUND E911 Compliance.
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Note: Calls are guaranteed only in G711. |
Statistical reports
You can check statistical reports containing detailed information on incoming and outgoing CLASSOUND calls on WMP. Follow the documentation WMP Dashboards.
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