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This guide gathers all the information on setting up and using the Voicemail service. Created: January 2019 Updated: July 2022 Permalink: https://wildix.atlassian.net/wiki/x/lQbOAQ |
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General information and limitations
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Forward a Voicemail to another user
Forwarding is available starting from WMS version 4 from Wildix Phones (WP4X0G 2017, START, WorkForce, WelcomeConsole) for users of the same PBX (not in WMS network):
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- Enter the string 81*<extension> or 81<extension>, then send a call (example: 81*324 or 81324)
Follow the audio instructions to enter the first five symbols of the WEB password of a user (used for access to WMS/Collaboration)
See also: Shared Voicemail.
Voicemail notifications
Email notification
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Feature is enabled by default on PBXs with recurrent licenses (feature can be disabled in WMS Dialplan -> General Settings, “Convert Voicemails to text and send by email”). Requirements (starting from WMS v. 4.03.44842.04):
More information: Wildix Business Intelligence. |
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Custom provisioning parameter EnableMWISubscribe allows enabling Voicemail LED notifications for analog phones connected to W24FXS 2015. More information: Provisioning Custom Settings.
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More information on ACL permissions: ACL rules and Call classes management - Admin Guide.
PIN protection
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Added new ACL (in WMS → Users → Groups): "Can/ cannot use voicemail without pin code”
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Exit Code "0" from Voicemail allowing caller to speak with an operator
Use case: someone has reached the company and the call was sent to Voicemail, caller can hit 0 at any time to speak with an operator
How to enable it:
- Add the parameter operator=yes to the file voicemail.conf (More information: Custom config parameters List)
- Add the letter ‘o’ as called number to the Dialplan context (add "o" as called number and under it add "Dial the phone" / "Call group")
Dialplan example:
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The "o" entry must be added to all originating Dialplans that a call arrives in, where you want the user to be able to utilize the 0. Examples:
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Auto-deletion of Voicemails
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