The Guide describes how to configure and use the feature allowing you to change the identities.
Supported starting from WMS version 4.01.44215.30
Created: August 2019
Updated: February 2020
Permalink: https://confluence.wildix.com/x/AgBKAw
Note: The previous configuration (ticket WMS-6527, Changelog https://confluence.wildix.com/x/k4A2Ag) stops working after the upgrade to WMS version 4.01.44251.31. Please make the reconfiguration.
Currently the possibility to use BLF key "Line" is not accessible as WP firmwares were rolled back to the latest unaffected version (ticket WMS-8234, /wiki/spaces/DOC/pages/30279960).
Overview
The feature allows changing a real user's number and substituting it with a false identity. The configuration can be set up for both internal and external outgoing/ incoming calls.
Video:
Internal calls
When placing an internal call, a real user's extension is replaced with the identity of a false extension.
Limitations (only for internal calls):
- A real user's number instead of identity extension can be displayed when transferring and adding to conferences such calls (a real number is also displayed in CDR-View)
- Personal call recordings are not shown in Collaboration (if user has specified his email in Settings -> Personal, the call recording is sent to the email, but it is unavailable in Call History)
- A caller cannot see call duration in Collaboration -> History
- A caller cannot switch an active device using Incall feature "Continuity" *5 (Service code "Continuity" works)
- BLF "Colleague" displays user's identity extension instead of a called number during outgoing calls if the option "View calls" is enabled
External calls
When placing an external calls, a number is replaced with the identity of a false office number.
Note: a real number is still recorded in CDR-View.
Configuration
Step 1. Add extension numbers by creating extra users to use them as identity numbers (assign PBX-Service License to such users). Do not use real user extensions for this purpose.
Step 2. Specify the number(s) in WMS:
- Go to WMS -> Users -> select a user or multiple users
- Click Edit preferences -> Settings -> Identities
- Specify the custom identity number(s) that you've added previously in the field Identities:
Note: If you enter several identity numbers, separate them by commas.
Step 3. Add BLF keys "Identities" or "Line" (available starting from WMS v. 4.03.44914.04):
- Go to Users -> select a user or multiple users
- Click Edit preferences -> Settings -> Function keys
or
- Collaboration -> Settings -> Function keys
Configuration for incoming calls
Available starting from WMS v. 4.03.44914.04.
- Set the identity number as a called number in Dialplan
- Use Set application to set the variable __TO_IDENTITY: Set ->__TO_IDENTITY ->${EXTEN}
- Use Dial the phone application to dial the real user number
You can also use Custom application to set the variable:
- Custom application ->Set(__TO_IDENTITY=${EXTEN})
Usage
Feature code "Identity" 78
Starting from WMS v. 4.01.44329.36, the Identity can be changed via Feature code "Identity" 78 from any Wildix device.
Consult Feature Codes and Pre answer Services Guide for detailed information.
BLF key "Identities"
Supported from WMS v. 4.01.44251.31 on WP4X0, WelcomeConsole. Documentation: Wildix VoIP Phones - User Guide.
- Press BLF "Identities" on WP4X0 or WelcomeConsole
- Select the identity from the list of all available identities
- The selected identity is indicated on the screen and displayed instead of a real user's number during outgoing calls
Note: After changing the identity, it is also displayed on W-AIR handsets.
BLF key "Line"
Supported from WMS v. 4.03.44914.04 and firmware for WP480GR3 v. 63.145.10.11, WP490GR3 v. 67.145.8.90, WelcomeConsole v.68.145.2.22.
- Supported for both outgoing and incoming calls
- The identity number prefix is automatically added to the called number and saved in History
- Currently not supported in Collaboration
- Press BLF key "Line" on a phone. Its LED indicator becomes steady blue
- Dial a number you wish to call
- The identity number prefix is automatically prepened to a called number