This guide will lead you through the process of Microsoft Teams integration usage, starting from the app installation and activation, and ending with practical examples for call placing.
Requirements:
- WMS version: 4.01 or higher
- Wildix UC-Business or UC-Premium license
- Office 365 plan with availability to use custom apps:
- Basic
- Standard
- Enterprise E1, E3, and E5
- Developer
- Education, Education Plus, and Education E5
Created: July 2020
Permalink: https://confluence.wildix.com/x/Y4GEB
Click-to-call from the Users and Call History columns
- Call History for the call done through the PBX
- Dialpad
Link to the application
The application is available for download from this link.
Configuration of Domain Whitelist
More information about the domain whitelist available here.
Whitelist is configured in WMS -> Settings -> PBX -> Security.
To configure a domain whitelist:
Enter the domain name 'https://msoffice.wildix.com' and click + to add the value:
- After you enter the value, click Save:
Activate Microsoft Teams Connectors for all Company Members
'Upload a custom app' option is only available for members with admin rights on Office365.
Click on the 'Apps' tab on the bottom-left menu of Microsoft Teams.
Scroll the menu until you see the 'Upload a custom app' item and click on it.
- In the picklist, choose 'Upload for your organization'.
Browse your computer and choose wildix_teams.zip downloaded from the link above.
Click on 'Open' to add the Application to Microsoft Teams.
- A new category now appears in the 'Apps' menu: 'Built for your organization'.
- All your colleagues can now find this application from the 'Apps' section in their Team interface.
Integration Installation for colleagues
Click on the 'Apps' tab on the bottom-left menu of Microsoft Teams.
In the menu, proceed to the 'Built for your Organization' section.
Click on the 'Wildix' item.
Click on the 'Add' button.
Click on the 'Login to Azure' button. After the login you should see the next form:
Fill in your PBX credentials to the form and click on the 'Connect' button
Keep the Collaboration open while working with the app
- Extension
- Web-Password
PBX URL.
Use the 'https://YourPBXName.wildixin.com' format.
Application Usage
Keep Collaboration open while working with the app
Once you end the setup process you can access the application from the left side navigation panel.
The application interface consists of three columns:
Dialpad
A place to fill in the phone number and dial it. The call is placed through the PBX.
Select your current device
More information about the assigned devices available here.
A select list. Here you can choose which device you want to use for incoming and outgoing calls.
Users
List of all users from your linked Microsoft Azure account with:
- Contact name
- Job Title
- Phone number
Call History
List of previous calls with:
- Name of contact
- Call type
- Phone number
- Call status
- Delete record button