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Appendix 3: Advanced Settings

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List of advanced features accessible from Application Settings -> Advanced and their explanation.

  • Advanced:

    • Debug: enable the feature in case your device doesn’t allow the app to run in background and send geolocation. Go to Settings -> Geolocation log (appears after enabling the Debug feature) and check logs

    • Initiate video calls: if enabled, the video is enabled automatically after an outgoing call is answered. Enable it for integration with door phones.

    • Vibrations: enable / disable vibration for notifications

    • Auto unlock screen: if enabled, the screen of your device automatically unlocks when you receive an incoming call

    • Proximity sensor: if enabled, it prevents your device from unintentionally activating the touch screen during calls

    • Accept intercom: enable / disable the intercom feature

    • Autostart video: if enabled, the video is enabled automatically after an incoming call is answered

    • Send geolocation in background: if enabled, the app sends user location to the server every 10/ 20/ 30 min. To use this feature it is also necessary to allow the app to always run in background.

      Note: the feature reduces the battery life.
    • Send each minor location change (appears only after enabling Send geolocation background): if enabled, the app sends user location to the server even if there are no geolocation changes or they are minor

    • User status when talking on mobile: you can set which status (Current / DND / Away / Online) and which status message must be displayed to other users when you are busy in a mobile call

    • Current limitation: It is not recommended to enable option "User status when talking on mobile" in case of using Outlook Integration. Due to the Outlook calendar sync, after completing a mobile call, user status might not be able to go back to the previous user status. 

    • Mic gain: adjust the microphone gain level. Test the optimal Mic gain level for your phone via echo test (76)

    • Native Calls Support (beta): the feature is available only on devices with Android 6 or higher with pure Android. If enabled, VoIP calls have the same priority as mobile calls

      • Known issues:

        • user name/ user number are not updated during a call (for example, after call transfer)

        • call from History does not work in case there are 2 active SIM cards on the same phone

        • during early media playback call dialog is not displayed (till the call is answered)

        • duplicated call on Samsung phones

    • Use DSCP from PBX: if enabled, value from SIP-RTP page is applied for Android application only when WiFi is used

    • Run in background: Starting from WMS version 3.86, the app automatically disconnects from SIP / Presence server in background which helps to improve battery usage. Enable this option if you would like to keep the app running in background all the time

    • Use PBX LAN Address when available (enabled by default): the application connects to one of IP candidates: IP/domain and port 443 if a user did not specify a port on login page or IP/domain:port if user specifies a port on login page

    • Image quality: select one of the image resolutions (High/ Standard/ Low) to compress or improve quality of pictures/ photos before sending

    • Calibrate echo canceller: it automatically launches after first login and adjusts voice quality by preventing echo or removing it after it is already present

    • Test push notifications: the option automatically launches during the first login or can be done manually. It allows to check that push notifications are not blocked by OS.  In case they are blocked, notification indicating the issue will be displayed



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