This Guide leads you through the process of teams4Wildix integration usage, starting from the Integration installation and activation, and ending with practical examples for call placing. The Integration is free for those customers who have already activated CLASSOUND. Microsoft Teams Integration webpage: https://www.wildix.com/microsoft-teams/. For any technical assistance, contact Wildix Support (Support Hours - from 9am till 6pm EST / CET):
Created: October 2021 Updated: March 2024 Permalink: https://wildix.atlassian.net/wiki/x/wBjOAQ |
teams4Wildix Datasheet |
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Wildix offers 2 modes of Integration usage.
Mode 1. Collaboration Plugin: it provides access to all advanced features by Wildix (check the attached Datasheet for the highlights )
General requirements:
Additional requirements for MS Phone System:
Go to Apps tab located on the bottom-left menu of Microsoft Teams
The first time users open the Wildix tab, they are invited to enter the PBX domain name:
Enter the PBX domain name into the input field and click Open.
Users can change the PBX any time by opening the Wildix tab inside MS Teams and accessing the tab Settings. To change the PBX, first click to Remove the previous PBX and then enter the new PBX domain into the input field and click Save. |
Once users have added the PBX, they need to log in to Wildix Collaboration (Phone tab of the Wildix app inside MS Teams):
As a rule, users would use the option "Login with Office 365 Sign-On": click on the Microsoft icon in the lower right-hand part of the screen.
To be able to control calls from MS Teams, users need a SIP device registered to their account. This can be a Wildix SIP phone for example, or a Wildix Collaboration Web Phone (place and receive calls directly from the browser).
To use Collaboration as a SIP device, there is a specific option Call Control only activated on PBX. This option allows users to control another Wildix Collaboration running in the browser or as a native app.
The behavior of Call Control only option depends on WMS version:
Users who want to use Collaboration Web Phone to control calls from MS Teams need to have a second Collaboration running in the browser or as a native app. |
In the first mode of teams4Wildix integration, users need to use the Wildix tab to manage calls, not the MS Teams dialpad (not the MS Teams Calls tab). For information regarding how to manage calls from the MS Teams dialpad, please consult the document MS Phone System, which explains in detail how to set up and use the second mode of teams4wildix integration. |
To start placing and receiving calls from MS Teams, users need to first select the active SIP device in the device selection list located next to the green Call button. This device can be a Wildix SIP phone, such as WelcomeConsole, Vision, SuperVision, Start, WorkForce, a W-AIR DECT headset or handset, iOS or Android Collaboration app, or it can be Web (which stands for Collaboration Web Phone - second Collaboration running in the browser or as a native app).
Select the active device in the list of active devices in Wildix Collaboration:
In addition to the ability to manage calls, users can benefit from all other features offered by Wildix Collaboration, such as:
Note: Since MS Teams interface offers its own chat option, users are not supposed to use chat inside Wildix Collaboration to avoid confusion between the two systems. Starting from WMS v 5.03.20210709.3, it is possible to disable chats in Collaboration. |
The feature allows users to sync presence status between Microsoft Teams and Wildix Collaboration or x-bees, which ensures consistency of user status in both platforms. The presence sync is performed in a two-way manner, meaning that when you update your presence status in Microsoft Teams, the changes are reflected in Collaboration or x-bees, and vice versa.
Requirements
Important:
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Proceed to the Cloud integrations tab
Note: In case of WMS version lower than 6.05.20240119.1, the tab is named Calendars. |
Note: In case the Microsoft account is already used for authentication to other third-party services or apps, there may be errors installing Microsoft Presence Sync. |
The below table displays MS Teams statuses and the corresponding status on the PBX after the status sync. Please note that when changing your status in MS Teams, the sync with Collaboration or x-bees occurs within approximately 10 seconds. If you change your status in Collaboration/ x-bees, the sync with Teams may take up to 1 minute to reflect accurately in both platforms.
Status in MS Teams | Status on the PBX |
---|---|
Available | Available |
Do not disturb | Do not disturb + status message from MS Teams |
Away | Away + status message from MS Teams |
Busy / In a call / In a meeting / Presenting / In a conference call | Do not disturb + status message from MS Teams |
Out of Office | Do not disturb + status message from MS Teams |
Inactive / Off Work / Offline | Away + status message from MS Teams |
Be right back (Status unknown/ Blocked) | no changes |
For information regarding how to set up and use the second mode of the teams4Wildix integration, called Microsoft Phone System which enables users to place and receive calls not only from Collaboration, but also from the Teams dialpad, consult the following Guides:
Q1. Can teams4Wildix be integrated without CLASSOUND?
Q2. Can another SIP trunk be used instead of CLASSOUND?
Q3. Can I as a partner install the Integration for end customers?
Q4. Can I control Teams Dialpad from Collaboration, for example, put a call on hold
Q5. Can Teams contacts be dialed from Collaboration?
The user guide of the pre 2021 Microsoft Teams integration can be found here: https://drive.google.com/drive/u/0/folders/1aUGV-v9EMhMCCs0LlydOpoYkUSrHoSyK. |