Debugging of Wildix Integration Service and related components

Review of versions 

All integrations/ components can be installed from Collaboration - > Settings - > Extensions:

If an integration/ a component is not yet installed, click INSTALL to download a package and launch the installation.

If a new version is available, click UPDATE  to get the latest one. INSTALLED indicates that the latest version is installed.

For more information on WIService installation and update process, check out the guide What is WIService: Installation

How to collect WIService logs on macOS

• Open "Go to Folder" window by pressing Shift+Cmd+G
• Insert the path of the folder: ~/Library/Application Support/com.wildix.wiservice 
• Сlick Go

Or

• Go to macOS status menu
• Click on Wildix Integration Service icon 
• Select About and click Logs
  
  

To view logs, open wislog.txt file.

How to collect logs from Wildix integrations - Windows

Collect WIService logs

• Open Windows Explorer (File Explorer)
• Insert the path of the folder: %APPDATA%\Wildix\WIService

Or

• Go to Windows Quick Launch toolbar
• Click on Wildix Integration service icon
• Select About and click Logs 

To view logs, open wislog.txt file.

Collect Outlook Integration logs

• Open Windows Explorer (File Explorer)
• Insert the path of the folder: %APPDATA%\Wildix\OutlookIntegration

Or

• Go to Outlook Calendar -> Wildix
• Select About and click Logs 

To view logs, open log.txt file.

Restart WIService - MacOS

To restart Wildix Integration Service, run the following commands:

launchctl unload /Library/LaunchDaemons/com.wildix.WIService-wd.plist

su -l wildix -c '/bin/launchctl unload /Library/LaunchAgents/com.wildix.WIService.plist'

Uninstall WIService - MacOS

To delete Wildix Integration Service, run the following commands:

sudo launchctl unload /Library/LaunchDaemons/com.wildix.WIService-wd.plist > /dev/null 2>&1
sudo launchctl unload /Library/LaunchDaemons/com.wildix.wiservice-autoUpdate.plist > /dev/null 2>&1
/bin/launchctl unload /Library/LaunchAgents/com.wildix.MenuIntegration.plist > /dev/null 2>&1
/bin/launchctl unload /Library/LaunchAgents/com.wildix.WIService.plist > /dev/null 2>&1
sudo rm /Library/LaunchDaemons/com.wildix.WIService-wd.plist > /dev/null 2>&1
sudo rm /Library/LaunchDaemons/com.wildix.wiservice-autoUpdate.plist > /dev/null 2>&1
sudo rm /Library/LaunchAgents/com.wildix.MenuIntegration.plist > /dev/null 2>&1
sudo rm /Library/LaunchAgents/com.wildix.WIService.plist > /dev/null 2>&1
sudo rm -r /Library/Services/WIService > /dev/null 2>&1

Uninstall Fax Printer - MacOS

To delete Fax Printer component, run the following commands:

sudo launchctl unload /Library/LaunchDaemons/com.wildix.WIService-wd.plist
/bin/launchctl unload /Library/LaunchAgents/com.wildix.MenuIntegration.plist
/bin/launchctl unload /Library/LaunchAgents/com.wildix.WIService.plist
sudo rm /Library/LaunchDaemons/com.wildix.WIService-wd.plist
sudo rm /Library/LaunchAgents/com.wildix.MenuIntegration.plist
sudo rm /Library/LaunchAgents/com.wildix.WIService.plist
sudo rm -r /Library/Services/WIService
sudo rm r /Library/PDF\ Services/Wildix\ Fax

Silent Uninstall (only for .msi packages) - Windows

Run the following command through the Command Line:

• Starting from WMS version 4.04.45231.19 and later:  

for /f "usebackq skip=1 tokens=*" %i in (`wmic product where "Name like 'Wildix Integration Service'" get IdentifyingNumber ^| findstr /r /v "^$"`) do @cmd /c "msiexec /uninstall %i /qn"

• Before WMS version 4.04.45231.19:

msiexec /x {product id} /qn

List of possible product id:

• {54F01ADF-1AF3-421E-A848-38FD7AC2C3D5} — Integration Service 
• {DB00FEA0-20BF-4BEE-9EEE-8C6D7C19462A} — Screen Sharing component
• {254F78D9-6A62-4C32-BC02-864D49A373A5} — Outlook Integration
• {F9355602-990F-4244-9B43-E462EFD6A6DD} — Headset Integration
• {DFC64212-94A2-489A-864D-16B57B566884} — Fax Printer