This document explains how to configure and use BLF type Prefix
Created: November 2022
Permalink: https://wildix.atlassian.net/wiki/x/BgBiB
Introduction
BLF type Prefix allows to add a certain predefined value to a dialled phone number or BLF on WorkForce and WelcomeConsole. This predefined value is indicated in BLF Prefix, which is used before dialling a number or pressing another BLF key. For example, you can add Intercom code to BLF Prefix, label it "Intercom" and if you need to intercom a colleague on WP phone, you just press BLF Prefix (labelled Intercom) + BLF of the colleague and the two numbers are merged.
Notes:
- The support of BLF type Prefix starts from WMS 6.01.20221019.4.
- WelcomeConsole extension module is also supported
- BLF Prefix doesn’t work for phonebook calls
- BLF Prefix is not displayed on Fn keys tab in Collaboration
Video
How to set up
Via Collaboration
- Go to Settings -> Fn keys:
- Choose the option Prefix and click the + (add) button:
Enter Label and prefix value (1) and click Save:
Note: The following values are allowed for BLF Prefix: +0..9*# a-z A-Z
Via WMS
- Go to WMS -> Users -> choose user -> click Edit preferences:
- Navigate to Settings -> Function keys -> click Edit -> choose Prefix:
Enter prefix value and label and click Ok:
Note: The following values are allowed for BLF Prefix: +0..9*# a-z A-Z
- Click Save:
Note: As the value provided in Prefix BLF is merged with the number dialled, make sure to take that into account when configuring Dialplan (e.g. take into account the length of prefix + extension number).