How to manage calls from blacklisted contacts

Step 1. Phonebook configuration

You can add blacklisted contacts to your phonebooks in different modes: from Collaboration, from the imported backend (MySQL, сsv, etc). Here it is described how to add a contact in Collaboration. 

• Go to  Collaboration -> Phonebook 
• Select the desired phonebook and press + to add a new contact
• Set blacklist as a Type of contact

Step 2. Dialplan configuration

• Create a separate Dialplan procedure for managing calls from blacklisted contacts
• Configure the behavior of managing these calls. For example, add Hangup application 

• Go to Dialplan procedure used for managing incoming calls ("main" procedure)
• Add the applications to check if a call is from a blacklisted contact:
  • Jump to if call type is -> blacklist -> route calls to the previously created Dialplan procedure for blacklisted calls - if a call is from a blacklisted contact, it is dropped
  • Call group -> if it is a normal call, it is routed to a Call group