Director - Secretary configuration

Configuration scenario

• Boss can decide whether or not to accept calls
• Boss should always be able to receive calls from the secretaries
• Boss should always be able to receive calls from other bosses
• Secretaries should be notified when the boss is receiving an incoming call

Configuration 

Step 1. Add secretaries and other bosses to whitelist so that they can always reach the boss

Edit the procedure used for placing calls (users by default):

• Add the boss's extension (118 in our example) as Called number, and, using custom applications, add secretaries extensions to whitelist (1338 and 1339 in our example):
  
  • Called number - 118 (boss)
  • Custom application - GotoIf($["${CALLERID(num)}" = "1338"]?whitelist${EXTEN},1) - adds the secretary's extension (1338) to whitelist
  • Custom application - GotoIf($["${CALLERID(num)}" = "1339"]?whitelist${EXTEN},1) - adds the secretary's extension (1339) to whitelist
  • Dial the phone - Set (called number) - select "Remove" instead of "Custom"

• To the same procedure, add a rule allowing the extensions, which are present in the whitelist, to dial the boss: 

  • called number - whitelistXXX

  • Set - Type of call - whitelist

  • Dial the phone - Set (called number) - select "Remove" - 9 (called number whitelistXXX becomes XXX)

Step 2. Edit Call features of the boss to reject all calls except for the whitelist

You can do this configuration either in Collaboration Settings → Features or in WMS → Users → Edit preferences → Features for the boss's extension (118 in our example):

• Edit "Internal" call class: enable "Call Forward All" - 593, where 59 is Feature code for Call group, 3 is the Call group where the secretaries are present (1338, 1339)

  Note: when the boss would like to start accepting calls from everyone, it's sufficient to disable "Call Forward All"

• Edit "Whitelist" call class: Activate class 

Step 3. Add BLF keys for the secretaries to monitor the calls of the boss

You can do this configuration either in Collaboration Settings → Function keys or in WMS → Users → Edit preferences → Settings for the secretaries' extensions (1338, 1339 in our example):

• Add "Colleague" Function key - 118 (boss) and options 0 1 0 which enables "audio notification" allowing the secretary to receive an audio notification each time the boss is receiving an incoming call.