The Article describes how to set up the configuration when your users are receiving unwanted calls could be the blacklist feature.
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Step 1. Phonebook configuration
You can add blacklist numbers to your phonebooks in different modes: from Collaboration, from the imported backend (MySQL, сsv, etc). In tphonebook is already configured and we can add the number from the Collaboration.
- Go to Collaboration -> Phonebook
- Select the desired phonebook and press + to add a new contact
- Set blacklist as a Type of contact
Consult Collaboration User Guide for detailed information about how to create phonebooks and contacts.
Step 2. Dialplan configuration
- Create a separate Dialplan procedure for managing calls from blacklisted contacts
- Configure the behavior of managing these calls. For example, add Hangup application
- Go to Dialplan used for managing incoming calls ("main" procedure)
- Configure the applications tions to check if a call is from a blacklisted contact: Jump to if call type is -> blacklist -> route calls to the previously created Dialplan procedure for blacklisted calls
If the calling number is in blacklist , if yes the call will be dropped from the main-dialplan if no the call will follow the next Dialplan application.