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Voicemail access for users

Each user of the system can access Voicemail via Feature Code 81 (by default): Dial the feature code 81 from any device and follow the instructions.

Additionally it is possible to access a graphical Voicemail menu from:

  • Collaboration - Voicemail menu
  • WP4X0 phones - press Voicemail button
  • Vision, WP600AXX phones - Voicemail menu

  • iOS / Android - History menu → Voicemail tab

Voicemail management

Voicemail management is possible if you access Voicemail via Feature code 81 (by default).

Listen to message details

By default message details are not pronounced. You can enable announcing date, time and caller phone number for Voicemail messages in WMS → Dialplan → General Settings. Otherwise, press 2 for message details after the message playback.

Send a reply

  1. Press 2 for the message details after the message playback
  2. Press 3 for advanced options
  3. Press 1 to send a reply

Forward a Voicemail to another user

  1. Press 2 for the message details after the message playback
  2. Press 8 to forward the message to another user

Delete a Voicemail 

  1. Press 2 for the message details after the message playback
  2. Press 7 to delete the message 

Organize by folder

Call 81, then press 2 for message details, then press 2 again to change folders:

  • 0 for new 
  • 1 for old
  • 2 for work
  • 3 for family
  • 4 for friends

Record personal Voicemail greetings

Call 81, press 0 for mailbox options, then:

  • press 1 to record your unavailable message and follow the audio instructions
  • press 2 to record your busy message and follow the audio instructions
  • press 3 to record your name and follow the audio instructions

Access Voicemail of another user

  1. Enter the string 81*<extension> or 81<extension>, then send a call (example: 81*324 or 81324)

  2. Follow the audio instructions to enter the first five symbols of the WEB password of a user (used for access to WMS/Collaboration)

Limit access to Voicemail

Limit access to Voicemail for users 

By adding a rule in WMS → Users → Groups - "Cannot use - Voicemail" you can forbid access to Voicemail via Collaboration, Feature code, WP4X0 phones, Vision, WP600AXX, iOS/ Android apps. 

More information on ACL permissions: ACL rules and Call classes management Admin Guide.

PIN protection for WP4X0

By adding a custom provisioning parameter "XMLBrowserAuth" to the config file /rw2/etc/provision.conf you can enable PIN protection for Voicemail via XML for WP4X0 phones. Note that this will not limit access to Voicemail via Feature Code.

More information on Provisioning custom parameters: Provisioning Custom Settings.



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