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x-bees provides all the information that managers need to take data-driven decisions. The new embedded analytics tool allows companies to monitor the standard contact center metrics and build standard reports, visualize visualise data in different ways and export it. But it also goes far beyond that.
To mention just a few highlights about the x-bees analytics: this tool allows you to build advanced reports, but in the same time, it’s intuitive and simple-to-use: first you build your report by entering keywords, then you can choose how you want to visualize visualise your data. Then you can pin your reports, save them to a dashboard (“Liveboard”“Liveaboard”), export them or share them with other team members. In addition to phone calls, it provides data on web conferences.
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