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Enter/ select a phone number in Collaboration Search field -> click 2 Way SMS: [number].
A group chat is automatically created, which includes the PBX user who is sending the SMS and the receiver. You can manage it as an ordinary group chat: change the title, add/ remove participants (you can find details in Collaboration User Guide).
When an external user sends an SMS message to the company DID number (activated via CLASSOUND service), a group chat is automatically created, too. It includes PBX users who matched according to the Dialplan procedure or those who match licenses and Office number requirements; the conference title coincides a DID number from which messages are sent:
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- Use CLASSOUND DID as a called number
Add Call group Dialplan application
Note Note: All the Call group members should be static and assigned a UC-Business license (or higher) and have CLASSOUND DID as Office number.
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