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The feature allows exchanging SMS messages with external users via CLASSOUND service. PBX users can initiate communication directly from Collaboration / x-bees and also use their mobile apps for further SMS exchange. For this purpose, you need to have activated CLASSOUND DID on your PBX and assign it as Office number for those PBX users / SMS number for Call Group in case of x-bees who need exchanging SMS messages with their customers. External users can send messages to a company number published on a website (available only for US/ Canadian and UK DIDs and Italy (in case of x-bees)). x-bees users can also send MMS messages (currently available for US / Canadian DIDs only).
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- Min. supported versions:
- WMS: 5.03.20210826.1
- iOS mobile app: 8.1.45805
- Android mobile app: 5.02.06
- The relevant country code (e.g. UK Country Code (+44)) set in WMS Settings -> PBX -> Language and Region
Note Note: For the 2-way SMS functionality, the main requirement to country code is that it should belong to a country that supports 2-way SMS (even if your 2-way SMS DID is of a different country).
For UK:
Available for new mobile number +447: United Kingdom (2-way SMS) CLASSOUND DIDs
For other countries (Belgium, Denmark, Czech Republic, Italy, Lithuania, Poland, Singapore, Sweden):
- Available for new mobile numbers. The mobile DIDs should be requested via a Customer Care ticket.
Usage
Two-way SMS via CLASSOUND allows both sending and receiving SMS within the UK:
Enter/ select a phone number in Collaboration Search field -> click 2 Way SMS: [number].
Starting from WMS 6.03.20230630.3, it is also possible to send SMS during a call. For this, click other and choose the option Two-Way SMS:
A group chat is automatically created, which includes the PBX user who is sending the SMS and the receiver. You can manage it as an ordinary group chat: change the title, add/ remove participants (you can find details in Collaboration User Guide).
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Currently, two-way SMS functionality is available for UK, Italy, US/ Canada, Belgium, Denmark, Czech Republic, Italy, Lithuania, Poland, Singapore, Sweden DIDs.
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