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After DIDs porting is ordered, the list with all DIDs belonging to the specific customer/ reseller is displayed on the CLASSOUND DIDs tab in WMP. There, in Temporary number column, you can find Temporary CLASSOUND DID once available (takes up to 2 days). 

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Note

Regarding call redirection, setup instructions may differ depending on the provider. 

Here is the example of setup in case of BT: 

  • First you need to order Call Diversion, it can take up to 24 hours before you can use it. Check out BT website for the relevant instructions. 
  • Then, to divert all your calls, follow these instructions on the telephone line you want to divert from: dial: *21*(phone number you want to divert to)#

In case of Bandwidth provider:

  • Enter the Temporary number into the Routing field in Phone Number Details on Bandwidth portal:

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6. As soon as the redirect is activated, Incoming calls arrive to WMS.

Instant Virtual Porting for Outbound

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calls DIDs

There is possibility to use Instant Virtual Porting for Outbound Only DIDs. In this case, a dedicated Virtual DID is provided, so that you can configure call forwarding from your original DID to the Virtual DID, and have both outbound and inbound calls performed via CLASSOUND. Unlike Full Porting DIDs, the Virtual DID provided by Instant Virtual Porting for Outbound Only DIDs is not temporary but permanent.

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