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On this page, you can find detailed description of CDR-View MeetingView Liveboard in x-bees which provides the description of , available reports and filters. Created: November 2023Updated: March April 2024 Permalink: https://wildix.atlassian.net/wiki/x/AQDzDgAYBUHQ |
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Introduction
CDR-View MeetingView in x-bees allows you to monitor the call conference activity of the employees and get reports related to which include such data as the number of calls, costs, call conferences, date and time, conference title, duration, usage of trunks, etc, as well as analyze the activity of call agents and response groupsnumber of participants and participants list etc.
Requirements
- WMS version 6.01.20220621.2 or higher on a standalone PBX or a whole WMS Network
- License: x-bees-SuperBee
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- Events sending / data gathering should be enabled in WMS -> PBX -> Features -> Cloud Analytics. It is automatically activated if a PBX or whole WMS Network are running in the Cloud. In case of a standalone Virtual/ Hardware PBX, or if there is a mix of Cloud and Virtual/ Hardware PBXs in a WMS Network, Cloud Analytics should be enabled manually by admin. Documentation: WMS Settings Menu - Admin Guide (Features section).
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Note: If sending of the events was enabled and then disabled, the old data is still stored in the data base. For the old data be removed, a ticket to customer care has to be opened. |
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Important: If you need to disable Cloud Analytics, please contact Wildix Technical Support, as it may affect presence sync in x-bees. |
How to access
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MeetingView
To access CDR-ViewMeetingView Liveboard:
- Go to Analytics -> on the Home or the Liveboards tab, select CDRView X.X, where X.X is a version
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- MeetingView:
View Different Charts
x-bees CDR-View MeetingView Liveboard provides the report data in different charts and you can easily navigate between them by choosing the necessary tabone:
The following views are available:
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- Area Chart
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Data Grid
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In the column with the sound icon, you can download call recordings:
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Current limitations:
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: includes the list of conferences, their date and time, direction (internal, oubound), conference subject, status (completed, missed), duration, number of attendees and attendees list.
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- Line Chart:
You can change the time bucket by clicking "Daily date" at the bottom of the chart to get a weekly, monthly, quarterly, or annual report. To switch between Unique or Total session ID count display by clicking "Unique Count Session ID" at the left of the report.
- Area Chart:
- Pie Chart
- Bar Chart
- Column Chart
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Call Quality
Note Note: currently this report is in Beta stage, available from WMS 6.04.20230815.1 and higher.
Filter Report Data
On the page that opens, you can see a report that displays data according to the filters at the top:
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For most filters, you can choose either to include or exclude data:
Save filter settings
Add a new view
After you've applied filters to the report, you can save the filter settings:
- Click on the button Save view to the left of the filters panel:
- Enter the view name and click Save:
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Note: The option "Make view available to all users" is greyed out and not available for the CDR-View2.x report. |
Change view
The next time you open CDR-View2.0, the system automatically opens the report in the saved view. To return to the default view, click on the name of the current view at the top (1) and press Reset Liveboard (2):
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Here you can also switch to another saved view if available.
Manage views
Click on the button to the left of the filters section on the top (1) and select Manage views (2):
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On the Manage views screen, you can rename the view or delete it:
Filter data via values in the report
Starting from WMS 6.04, it is possible to filter report data by choosing necessary values right on the report:
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To clear the filters, click Clear all at the top:
Choose time bucket / filters / sorting via the charts
You can also choose time bucket, apply filters or apply preferable sorting directly on the charts. For this, click on the top bottom button (1) and select the option you need (2) (in our example on the screenshot below it is "Time Bucket"):
Schedule Reports
Create scheduled report
CDR-View allows you to configure scheduled reports to have them sent to email(s) at specified interval.
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Click Save to save the scheduled report.
Manage scheduled reports
To manage your scheduled reports, click the More (three dots) button (1) and select Manage schedules (2):
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