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On this page, you can find detailed description of CDR-View Liveboard in x-bees which provides the description of available reports and filters. Created: November 2023 Updated: March 2024 Permalink: https://wildix.atlassian.net/wiki/x/AQDzDg |
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Introduction
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- WMS version 6.01.20220621.2 or higherhigher on a standalone PBX or a whole WMS Network
- License: x-bees-SuperBee
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Note:
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- Events sending / data gathering should be enabled in WMS -> PBX -> Features -> Cloud Analytics. It is automatically activated if a PBX or whole WMS Network are running in the Cloud. In case of a standalone Virtual/ Hardware PBX, or if there is a mix of Cloud and Virtual/ Hardware PBXs in a WMS Network, Cloud Analytics should be enabled manually by admin. Documentation: WMS Settings Menu - Admin Guide (Features section).
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Note: If sending of the events was enabled and then disabled, the old data is still stored in the data base. For the old data be removed, a ticket to customer care has to be opened. |
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Important: If you need to disable Cloud Analytics, please contact Wildix Technical Support, as it may affect presence sync in x-bees. |
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After you've applied filters to the report, you can save the filter settings:1.
- Click on the button Save view to the left of the filters panel:
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- Enter the view name and click Save:
Change view
The next time you open CDR-View2.0, the system automatically opens the report in the saved view. To return to the default view, click on the name of the current view at the top (1) and press Reset Liveboard (2):
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Starting from WMS 6.04, it is possible to filter report data by choosing necessary values right on the report:1.
- Select the item you want to filter data by (e.g. Internal calls as on the screenshot below)
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- Right-click on it and press Filter:
The report is then filtered by the parameter you have just chosen:
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