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Info

This Article explains how to debug Wildix Integration Service and related components.

Updated: January 2022

Permalink: https://confluencewildix.wildixatlassian.comnet/wiki/x/jweIAQRRzOAQ

Table of Contents

Review of versions 

All integrations/ components can be installed from Collaboration - > Settings - > Extensions:


Image Added


If an integration/ a component is not yet installed, click INSTALL to download a package and launch the installation.

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  • Go to macOS status menu
  • Click on Wildix Integration Service icon 
  • Select About and click Logs

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To view logs, open wislog.txt file.

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  • Go to Windows Quick Launch toolbar
  • Click on Wildix Integration service icon
  • Select About and click Logs 

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To view logs, open wislog.txt file.

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Code Block
sudo launchctl unload /Library/LaunchDaemons/com.wildix.WIService-wd.plist
/bin/launchctl unload /Library/LaunchAgents/com.wildix.MenuIntegration.plist
/bin/launchctl unload /Library/LaunchAgents/com.wildix.WIService.plist
sudo rm /Library/LaunchDaemons/com.wildix.WIService-wd.plist
sudo rm /Library/LaunchAgents/com.wildix.MenuIntegration.plist
sudo rm /Library/LaunchAgents/com.wildix.WIService.plist
sudo rm -r /Library/Services/WIService
sudo rm r /Library/PDF\ Services/Wildix\ Fax

Silent Uninstall (only for .msi packages) - Windows

Run the following command through the Command Line:

  • Starting from WMS version 4.04.45231.19 and later:  

Code Block
for /f "usebackq skip=1 tokens=*" %i in (`wmic product where "Name like 'Wildix Integration Service'" get IdentifyingNumber ^| findstr /r /v "^$"`) do @cmd /c "msiexec /uninstall %i /qn"


  • Before WMS version 4.04.45231.19:
Code Block
msiexec /x {product id} /qn

List of possible product id:

  • {54F01ADF-1AF3-421E-A848-38FD7AC2C3D5} — Integration Service 
  • {DB00FEA0-20BF-4BEE-9EEE-8C6D7C19462A} — Screen Sharing component
  • {254F78D9-6A62-4C32-BC02-864D49A373A5} — Outlook Integration
  • {F9355602-990F-4244-9B43-E462EFD6A6DD} — Headset Integration
  • {DFC64212-94A2-489A-864D-16B57B566884} — Fax Printer


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