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This guide explains how to to access and use the feature of real-time transcription of calls and conferences in x-bees. Created: February 2024 Permalink: https://wildix.atlassian.net/wiki/x/AgAPGQ |
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Introduction
x-bees allows to view real-time transcription of ongoing calls and conferences, as well as access the transcriptions in the relevant x-bees conversations whenever required. This allows agents to always have access to the history of communication with a client and never miss anything important.
Requirements
- x-bees Standard license or higher
- ACL “Can See call recordings” enabled for users who should have access to transcriptions. ______ If the user has the permission but did not participate in the conference, to be able to access the transcription, the user should have ACL “Can See analytics” of the users who participated in the conference. ______
How to view transcription of a conference
- During the conference, click the Transcription button in the top right corner under the Info button:
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