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This Article explains how to debug Wildix Integration Service and related components. Updated: October 2021January 2022 Permalink: https://confluence.wildix.com/x/jweIAQ |
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- Go to macOS status menu
- Click on Wildix Integration Service icon
- Select About and click Logs
To view logs, open wislog.txt file.
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- Go to Windows Quick Launch toolbar
- Click on Wildix Integration service icon
- Select About and click Logs
To view logs, open open wislog.txt file.
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Note: Starting from WIService v 3.2.2, logs also include Headset integration data. Starting from v 3.4.1, WIService also includes Screen sharing logs. |
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sudo launchctl unload /Library/LaunchDaemons/com.wildix.WIService-wd.plist /bin/launchctl unload /Library/LaunchAgents/com.wildix.MenuIntegration.plist /bin/launchctl unload /Library/LaunchAgents/com.wildix.WIService.plist sudo rm /Library/LaunchDaemons/com.wildix.WIService-wd.plist sudo rm /Library/LaunchAgents/com.wildix.MenuIntegration.plist sudo rm /Library/LaunchAgents/com.wildix.WIService.plist sudo rm -r /Library/Services/WIService sudo rm r /Library/PDF\ Services/Wildix\ Fax |
Silent Uninstall (only for .msi packages) - Windows
Run the following command through the Command Line:
Starting from WMS version 4.04.45231.19 and later:
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for /f "usebackq skip=1 tokens=*" %i in (`wmic product where "Name like 'Wildix Integration Service'" get IdentifyingNumber ^| findstr /r /v "^$"`) do @cmd /c "msiexec /uninstall %i /qn" |
- Before WMS version 4.04.45231.19:
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msiexec /x {product id} /qn |
List of possible product id:
- {54F01ADF-1AF3-421E-A848-38FD7AC2C3D5} — Integration Service
- {DB00FEA0-20BF-4BEE-9EEE-8C6D7C19462A} — Screen Sharing component
- {254F78D9-6A62-4C32-BC02-864D49A373A5} — Outlook Integration
- {F9355602-990F-4244-9B43-E462EFD6A6DD} — Headset Integration
- {DFC64212-94A2-489A-864D-16B57B566884} — Fax Printer