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| Note |
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Note: For detailed information about contacts import, please consult Import of Contacts and Users Guide. |
| Note |
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Import of contacts from Infusionsoft: if the contacts imported from Infusionsoft have "Owner" (specified in Infusionsoft) and owner's email address is present both in Infusionsoft and local LDAP, then the owner is automatically assigned to the imported contacts in Collaboration. |
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For example: OWNER -> ${LOOKUPPHONEBOOK('CALLER_NUMBER', 'office, mobile', 'owner_id')}
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- Set -> OWNER -> ${LOOKUPPHONEBOOK('${CALLERID(num)}' , 'office,home,mobile', 'owner_id')} - looks up for owner ID
- Set -> INFUSIONSOFT -> ${LOOKUPPHONEBOOK('${OWNER}', 'source_id', 'extension')} - looks up for a contact owner according to the found ID (PBX user) in shared phonebooks
- Jump to if -> "${INFUSIONSOFT}"!="" -> Procedure with a modified number ${INFUSIONSOFT} - if the previous execution is successful, routes a call to a contact owner
- Call group - the application is executed in case no contact owner is found
| Note |
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Note: Refer to Dialplan applications Admin Guide for the detailed information about Dialplan applications. |
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