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On this page, you can find detailed description of CDR-View Liveboard in x-bees which provides the description of available reports and filters.

Created: November 2023

Updated: December 2023January 2024

Table of Contents

Introduction

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Events sending / data gathering should be enabled in WMS -> PBX -> Features -> Cloud Analytics. It is automatically activated if a PBX or whole WMS Network are running in the Cloud. In case of a standalone Virtual/ Hardware PBX, or if there is a mix of Cloud and Virtual/ Hardware PBXs in a WMS Network, Cloud Analytics should be enabled manually by admin. Documentation: WMS Settings Menu - Admin Guide (Features section).

Note
Note: If sending of the events was enabled and then disabled, the old data is still stored in the data base. For the old data be removed, a ticket to customer care has to be opened.

Warning
Important: If you need to disable Cloud Analytics, please contact Wildix Technical Support, as it may affect presence sync in x-bees.

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Note

Current limitations:

In case of a WMS Network, you need to be logged in to the PBX, which the recording belongs to. Otherwise, the recording cannot be downloaded.
If there were several recordings during a call, only the latest recording is displayed.

Agents
View data grouped by users including the number of calls, talk time and ring time:

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