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On this page, you can find detailed description of CDR-View Liveboard in x-bees which provides the description of available reports and filters.

Created: November 2023

Updated: December 2023

Table of Contents

Introduction

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Events sending / data gathering should be enabled in WMS -> PBX -> Features -> Cloud Analytics. It is automatically activated if a PBX or whole WMS Network are running in the Cloud. In case of a standalone Virtual/ Hardware PBX, or if there is a mix of Cloud and Virtual/ Hardware PBXs in a WMS Network, Cloud Analytics should be enabled manually by admin. Documentation: WMS Settings Menu - Admin Guide (Features section).

Note
Note: If sending of the events was enabled and then disabled, the old data is still stored in the data base. For the old data be removed, a ticket to customer care has to be opened.

Warning
Important: If you need to disable Cloud Analytics, please contact Wildix Technical Support, as it may affect presence sync in x-bees.

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Note

Notes:

Currently, the selected filters are cleared after the page is reloaded. Saving filters after page reload is planned in Q4 2023However, you can save filter settings for future use (see more in the section Save filter settings below).
It is also currently not possible to change the metric. The metric is always the number of calls.
Only 1000 rows are displayed by default. After scrolling down to the 1000th row, the table loads the next 1000, and so on, until all the filtered data is loaded. However, when you export the filtered data in CSV, the report includes all rows of the filtered data (not only the first 1000).

The filters include:

Direction: choose if you want to see inbound, internal, or outbound calls
Service: select the services (Call groups) you want to be displayed
Talk Time: select talk time (currently, the filter is available in seconds)
Trunk: choose the trunks to be included in the report
Tags: select available tags
PBX: choose the necessary PBX serial(s)
Date: choose the period by which the data should be filtered:
- Tab Rolling:
  - Yesterday
  - Today
  - This (minute(s), hour(s), day(s), week(s), month(s), quarter(s))
  - Last (number of minute(s), hour(s), day(s), week(s), month(s), quarter(s))
  - Before (<)
  - After (>)
  - On or after (≥)
  - On or before (≤)
  - Week to date
  - Month to date
  - Quarter to date
- Tab Fixed:
  - Between / Not in between
  - On (=) / Not on (!=)
  - In month and year
  - In quarter and year, etc.
Name: select the user(s) to be included in the report
ACL Group: select ACL group(s) to be displayed
Number: choose the number/ extension to filter all incoming and outgoing calls to the selected number/ extension
Department: select the necessary department(s) of PBX users
Timezone: choose the timezone
Group by: choose if you want to group the data by Status, Direction, Service, Trunk, or PBX.

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