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This Guide explains hot how to activate Google Calendar integration so that Guest Users can can have access to Agent's calendar and schedule meetings with them. Created: July 2022 Permalink: https://confluence.wildix.com/x/RANPBw |
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Introduction
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When Guest User schedules a meeting, a dedicated conversation is automatically created
Note Current limitation: scheduled meetings with the same Guest User are not synced in one conversation, each time a new conversation is created.
- Agent also receives an email notification about the scheduled meeting
| - An event for the scheduled meeting is automatically added to Agent’s calendar. To confirm it, click Yes, otherwise, the slot is assumed as available
- Agent can change the meeting's duration, reschedule or delete it. In case of changing meeting details, the relevant notification is displayed in the conversation and emails are sent both to Guest User and Agent
- Before the meeting, a reminder notification is sent
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When a meeting is scheduled, a dedicated conversation is automatically created
Note Current limitation: scheduled meetings with the same Agent are not synced in one conversation, each time a new conversation is created.
- Guest User also receives an email notification about the scheduled meeting. An event for the scheduled meeting should be manually added to Guest User's calendar
- Guest user can edit or delete the meeting User can change the meeting's duration, reschedule or delete it via Kite interface or in a conversation by clicking on the calendar icon. In case of changing meeting details, the relevant notification is displayed in the conversation and emails are sent both to Guest User and Agent
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