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Document descriptionTake the steps described in this Guide to upgrade Wizyconf PTZ camera in order to enable / disable the audio-tracking function. Created: June 2020 Permalink: https://confluence.wildix.com/x/P4GEB |
Table of Contents
Requirements
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- Windows 10 OS
- USB 3.0 TypeA-TypeB hi-quality cable, one meter max length
- Wildix Wizyconf PTZ Camera
Upgrade procedure
Run WildixCameraUpgrader.exe application:
Connect the PTZ camera to the USB 3.0 port on your computer
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/ laptop
Warning Important: use your PC or laptop USB port. Do not use any USB hubs or extenders
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!
Wait
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til the application detects the PTZ camera:
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Download the
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firmware Wildix_PTZcam_firmware_v3.1.68.db and click Select File to upload it:
Click Upgrade button and confirm
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the upgrade procedure by clicking Yes:
Wait
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til the application upgrades the PTZ camera
Warning Important: the procedure can take up to 20 minutes. Do not disconnect the camera
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during the upgrade procedure. It can harm your camera!
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When the upgrade
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is completed, a popup window with a success message
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is displayed:
Appendix 1. Troubleshooting
Q: PTZ camera upgrade failed or Application can’t detect the PTZ camera
A:
- Try to use a different USB cable
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- Try to use a
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- different USB3.
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- 0 port on your computer
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- Disconnect any unnecessary USB devices from your computer
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- / laptop
- Do not use any USB hubs or extenders
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Q:
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I connected the PTZ camera, but I see the “Unsupported device connected” message
A:
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Disconnect all other USB devices and connect only the Wildix PTZ camera.
Q: I accidentally disconnected the PTZ camera during the upgrade
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procedure
A:
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Connect the PTZ camera back
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and follow the instructions described above.
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