| Html |
|---|
<div id="fb-root"></div>
<script>(function(d, s, id) {
var js, fjs = d.getElementsByTagName(s)[0];
if (d.getElementById(id)) return;
js = d.createElement(s); js.id = id;
js.src = 'https://connect.facebook.net/en_US/sdk.js#xfbml=1&version=v2.11';
fjs.parentNode.insertBefore(js, fjs);
}(document, 'script', 'facebook-jssdk'));</script> |
...
| Info |
|---|
This guide gathers all the information on setting up and using the Voicemail service. Created: January 2019 Updated: January October 2020 Permalink: https://confluence.wildix.com/x/LAAJAg |
| Table of Contents |
|---|
General information and limitations
...
Custom provisioning parameter EnableMWISubscribe allows enabling Voicemail LED notifications for analog phones connected to W24FXS 2015. More information: Provisioning Custom Settings.
...
- BLF / Feature key "Voicemail" supported on WP480G 2017 / WP490G 2017/ WelcomeConsole / WorkForce (recommended): allows you monitor and listen to Voicemail of the selected user (when new message received, BLF LED turns steady blue)
- "Shared Voicemail" feature in WMS → Users → User preferences (old): subscribes you to the mailbox of the selected user (no access to personal mailbox via WP4X0 XML browser)
...
| Warning |
|---|
Feature works only for WP480G / WP490G 2017 (r3)/ WelcomeConsole/ WorkForce (BLF key is not displayed in Collaboration - Function keys menu) |
...
| Note |
|---|
For USA/ Canada PBXs Voicemail is protected by PIN by default. This affects all the cases: access via Feature Code 81, access via XML by pressing Voicemail button, access to shared Mailbox via BLF key "Voicemail" etc. To access Voicemail, users have to enter their PIN (PIN = the first 5 characters of the user's WEB password). How to enter the PIN code from the phone:
You can disable the PIN protection by adding ACL permission "can use" - "voicemail without pin code" in WMS Users - Groups. |
| Note |
|---|
Note: Starting from WMS 5.02.20201015.2, the BLF "Voicemail" can be used for viewing missed Call group calls notifications. Please check the documentation Call distribution in Call groups for details. |
How-to:
- Add ACL permission "Can see - Voicemail - group" (Specify group) (in WMS → Users → Groups)
- Add Feature key "Voicemail" and specify user (via Collaboration or WMS). More information: Collaboration - User Guide (Settings - Function keys)
...
Exit Code "0" from Voicemail allowing caller to speak with an operator
Use case: someone has reached the company and the call was sent to Voicemail, caller can hit 0 at any time to speak with an operator
How to enable it:
- Add the parameter operator=yes to the file voicemail.conf (More information: Custom config parameters List)
- Add the letter ‘o’ as called number to the Dialplan context (add "o" as called number and under it add "Dial the phone" / "Call group")
Dialplan example:
| Note |
|---|
The "o" entry must be added to all originating Dialplans that a call arrives in, where you want the user to be able to utilize the 0. Examples:
|
Auto-deletion of Voicemails
...