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Info

This document describes how to configure and exchange SMS messages using CLASSOUND service.

For US/ Canadian Fully Ported Numbers support starts from WMS v. 5.02.20201015.2.

For non-US/ Canadian numbers, support starts from WMS v. 5.04.20220309.1

Created: August 2020

Updated: June 2022

Permalink: https://confluence.

Created: August 2020

Updated: July 2022

Permalink: https://confluence.wildix.com/x/OISEB

Table of Contents

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The feature allows exchanging SMS messages with external users via CLASSOUND service. PBX users can initiate communication directly from Collaboration and also use their mobile apps for further SMS exchange. For this purpose, you need to have activated CLASSOUND DID on your PBX and assign it as Office number for those PBX users who need exchanging SMS messages with their customers. External users can send messages to a company number published on a website (available only for US/ Canadian and UK DIDs).

Note
Note: By default, Wildix provides a package of 200 SMS per each user per month. Once the package is used, a fee will be charged for each sent SMS. The same fee as for calls is applied (CallTerminationArea_1). You can check the fee on WMP -> Price list -> CLASSOUND.

Two-way SMS

Currently, two-way SMS functionality is available for US/ Canadian and UK DIDs.

Prerequisites

Activated CLASSOUND
Min. license type: UC-Business (only users with UC-Business and UC-Premium licenses can send and receive SMS)
CLASSOUND DID configured as Office number for those users who need to exchange SMS messages via CLASSOUND

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Min. supported versions:

WMS: 5.03.20210826.11
iOS mobile app: 8.1.45805
Android mobile app: 5.02.06

The USA Country Code (+1) set in WMS Settings -> PBX -> Language and Region

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Use CLASSOUND DID as a called number
Add Call group Dialplan application
Note
Note: All the Call group members should be static and assigned a UC-Business license (or higher) and have CLASSOUND DID as Office number.

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Min. supported versions:
- WMS: 5.03.20210826.1
- iOS mobile app: 8.1.45805
- Android mobile app: 5.02.06
The UK Country Code (+44) set in WMS Settings -> PBX -> Language and Region
Available for numbers with allowed area codes(see the list here)and new mobile numbers: United Kingdom (2-way SMS) CLASSOUND DIDs

Usage

Two-way SMS via CLASSOUND allows both sending and receiving SMS within the UK:

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Warning

Limitations:

Not supported in WMS Network for users who are moved from PBX A to PBX B or who log in to another PBX from WMS Network (not the one they reside on)
Only static members of a Call group are added to a group chat

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Outgoing SMS

Prerequisites

General Requirements

Activated CLASSOUND
Min. license type: UC-Essential or higher

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Outgoing SMS for US/ Canadian DIDs

Warning
Important: the service is temporarily unavailable due to technical issues!

Requirements

Min. supported versions:

WMS: 5.03.20210826.1
iOS mobile app: 8.1.45805
Android mobile app: 5.02.06

The USA Country Code (+1) set in WMS Settings -> PBX -> Language and Region

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Code Block
smsEnabled=yes

The outgoing SMS can be sent internationally. Incoming SMS are not available in this case.

Wildix PBX The outgoing SMS can be sent internationally. Incoming SMS are not available in this case.

Wildix PBX supports multiple ways of sending SMS and accessing SMS functionality in Collaboration. See some options of sending SMS below:

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It is also possible to send mass outgoing SMS via API. Check the relevant section of this guide for detailed instructions: Mass SMS sending via API.

Outgoing SMS for other DIDs (e.g. European DIDs)

Sending SMS is possible both within the country and internationally, e.g. from German DID to French number, etc.

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Requirements

Min. supported versions:
WMS: 5.04.20211214.3
iOS mobile app: 8.1.45805
Android mobile app: 5.02.06

Notes:

Only outgoing SMS are supported.

Min. supported version: WMS Beta v. 5.04.20211214.3.

Warning
Important: SMS can be sent only to E.164 international format numbers
Note

Sending SMS is possible both within the country and internationally, e.g. from German DID to French number, etc.

Wildix PBX supports multiple ways of sending SMS and accessing SMS functionality in Collaboration. See some options of sending SMS below:

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Warning

Current limitation:

Sending links in SMS may be restricted.

Bulk SMS

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You can view detailed statistics of outgoing and incoming SMS on Wildix Management Portal (WMP) accessible at https://my.wildix.com/. Once logged in to WMP, proceed to the CLASSOUND tab, where you can find Stats of SMS and List of SMS reports.

See the following documentation for more details: WMP Dashboards - CLASSOUND Dashboard.

Bulk SMS sending via CLASSOUND

There are several ways to send bulk SMS via CLASSOUND: sending bulk SMS via Collaboration, Mail2SMS service and via API. See instructions for each type below.

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Notes:

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sending via CLASSOUND

There are several ways to send bulk SMS via CLASSOUND: sending bulk SMS via Collaboration, Mail2SMS service and via API. See instructions for each type below.

Note

Notes:

Only outgoing SMS are supported.
To provide possibility for clients to contact back the sender, you can add Kite link to the SMS message. Kite documentation: Wildix WebRTC Kite - Admin Guide: Create Kite link
If you want to change sender name (User Name), you can do it in 2 ways:
- Manually: change name of relevant user in WMS -> Users
- Automatically via API: https://{domain}/api/v1/doc/#operation/updatePBXColleague
  API documentation can be accessed via PBX or by the link: https://www.wildix.com/wp-content/wms-api/.
- For accessing API, UC-Business license is required.

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Set -> CURLOPT(userpwd) -> 101:sms101api (user credentials) - allows sending API request
Custom application -> Set(message=${CURL(http://127.0.0.1/api/v1/originate/sms, message=the message body&number=%2B39333123456)}); - SMS API is applied

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Notes:

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)}); - SMS API is applied

Note

Notes:

"%2B" added to the mobile number is "+" character with URL encoding transformation. The full reference is available on the w3school web site.
In "number=" it is possible to indicate several mobile numbers, separated by commas.
Using the same CURL request, you can also send mass SMS via external applications.

SMS Statistics

You can view detailed statistics of outgoing and incoming SMS on Wildix Management Portal (WMP) accessible at https://my.wildix.com/. Once logged in to WMP, proceed to the CLASSOUND tab, where you can find Stats of SMS and List of SMS reports.

See the following documentation for more details: WMP Dashboards - CLASSOUND Dashboard.

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Versions Compared

Old Version 54

New Version 55

Key

Two-way SMS

Prerequisites

Outgoing SMS

Prerequisites

Outgoing SMS for US/ Canadian DIDs

Outgoing SMS for other DIDs (e.g. European DIDs)

Bulk SMS

Bulk SMS sending via CLASSOUND

sending via CLASSOUND

SMS Statistics