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This Article explains how to debug Wildix Integration Service and related components. Updated: March October 2021 Permalink: https://confluence.wildix.com/x/jweIAQ |
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All integrations/ components can be installed from Collaboration - > Settings - > Extensions:
If an integration/ a component is not yet installed, click INSTALL to download a package and launch the installation.
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How to collect logs from Wildix integrations - MacOS
Collect WIService
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logs Anchor WIServiceLogs WIServiceLogs
WIServiceLogs | |
WIServiceLogs |
- Open "Go to Folder" window by pressing Shift+Cmd+G
- Insert the path of the folder: ~/Library/Application Support/com.wildix.wiservice
- Сlick Go
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To view logs, open wislog.txt file.
Note |
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Note: Starting from v 3.2.17, WIService logs also include Headset integration logs. And starting from v 3.4.1 they also include Screen sharing logs. |
Collect Screen Share logs
- Open "Go to Folder" window by pressing Shift+Cmd+G
- Insert the path of the folder: ~/Library/Application Support/com.wildix.screenshare
- Сlick Go
Note |
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Note: Screen sharing component is merged with WIService starting from v 3.4.1. Thus, starting from v 3.4.1, you can find screen sharing logs in wislog.txt file in the folder ~/Library/Application Support/com.wildix.wiservice. |
Or
- Go to macOS status menu
- Click on Screen Share icon
- Select About and click Logs
To view logs, open vnclogopen wislog.txt file.
Collect Headset Integration logs
- Open "Go to Folder" window by pressing Shift+Cmd+G
- Insert the path of the folder: ~/Library/Application Support/hilog.txt
- Сlick Go
Note |
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Note: Headset integration is merged into WIService starting from v 3.2.17. Headset integration logs are available in wislog.txt file in the folder ~/Library/Application Support/com.wildix.wiservice. |
Or
- Go macOS status menu
- Click on Headset Integration icon
- Select About and click Logs
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How to collect logs from Wildix integrations - Windows
Collect WIService logs
- Open Windows Explorer (File Explorer)
- Insert the path of the folder: %APPDATA%\Wildix\WIService
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- Open Windows Explorer (File Explorer)
- Insert the path of the folder: %APPDATA%\Wildix\SS
Note |
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Note: Screen sharing component is merged with WIService starting from v 3.4.1. Thus, starting from v 3.4.1, you can find screen sharing logs in wislog.txt file in the folder %APPDATA%\Wildix\WIService. |
Or
- Go to Windows Quick Launch toolbar
- Click on Screen Share icon
- Select About and click Logs
To view logs, open vnclogopen wislog.txt file.
Collect Headset Integration logs
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Code Block |
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sudo launchctl unload /Library/LaunchDaemons/com.wildix.WIService-wd.plist /bin/launchctl unload /Library/LaunchAgents/com.wildix.MenuIntegration.plist /bin/launchctl unload /Library/LaunchAgents/com.wildix.WIService.plist sudo rm /Library/LaunchDaemons/com.wildix.WIService-wd.plist sudo rm /Library/LaunchAgents/com.wildix.MenuIntegration.plist sudo rm /Library/LaunchAgents/com.wildix.WIService.plist sudo rm -r /Library/Services/WIService sudo rm r /Library/PDF\ Services/Wildix\ Fax |
Silent Uninstall (only for .msi packages) - Windows
Run the following command through the Command Line:
Starting from WMS version 4.04.45231.19 and later:
Code Block |
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for /f "usebackq skip=1 tokens=*" %i in (`wmic product where "Name like 'Wildix Integration Service'" get IdentifyingNumber ^| findstr /r /v "^$"`) do @cmd /c "msiexec /uninstall %i /qn" |
- Before WMS version 4.04.45231.19:
Code Block |
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msiexec /x {product id} /qn |
List of possible product id:
- {54F01ADF-1AF3-421E-A848-38FD7AC2C3D5} — Integration Service
- {DB00FEA0-20BF-4BEE-9EEE-8C6D7C19462A} — Screen Sharing component
- {254F78D9-6A62-4C32-BC02-864D49A373A5} — Outlook Integration
- {F9355602-990F-4244-9B43-E462EFD6A6DD} — Headset Integration
- {DFC64212-94A2-489A-864D-16B57B566884} — Fax Printer