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This document explains how to add and use Collaboration WebAPI which allow integrating of Wildix Unified Communications capabilities into web applications and external software (CRM, ERP, Fias/Fidelio). Updated: October 2019 WMS Version: 3.88/ 4.0X Permalink: https://confluence.wildix.com/x/MwFuAQ |
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If WMS version of your PBX is 4.02.44435.37 and higher and you have previously downloaded and integrated WebAPI JavaScript Library, you need to update it manually in order to ensure compatibility with the new Presence Server (available starting from the mentioned WMS version). |
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- A Wildix PBX
- Min. UC-Business License (https://www.wildix.com/licensing/)
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Both Wallboard and Hotel Manager require a Premium license. |
Developer Documentation and JavaScript Library
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Option 1 - use our online demo version, available at https://wildix.com/webapi/#
For Hotel Manager, you can use the direct link: https://www.wildix.com/webapi/hotelManager/
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Note: Hotel Manager requires a special Dialplan configuration, find an example here. |
For Wallboard, you can use the direct link: https://www.wildix.com/webapi/wallboard/
Click “Settings” and fill in the fields:
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Option 2 - upload WebAPI to a web server reachable via HTTP/HTTPS
Option 3 - upload WebAPI on the PBX:
- download the JavaScript library as described in the previous chapter
- connect to the PBX via SSH
- create the folder (if it doesn't exist yet) /var/www/scripts
- copy the folder of your application (e.g. Hotel Manager or Wallboard) to /home/admin using the command scp
- move the folder via SSH from /home/admin to /var/www/scripts using the command mv
- edit the owner (chown wms:wms -R /var/www/scripts)
- now you can access the page by this link: https://your_PBX/scripts/application_folder/index.html
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Note: Predictive Dialer requires a special Dialplan configuration, for more details contact Wildix Tech Support or post your request on Wildix Tech Wizards Facebook Group. |
Hotel Manager
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For access to User who needs to access Hotel Manager should be assigned at least a Business license. If you also need to use call billing feature, you need a Premium license (CDR-View). |
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For access to Hotel Manager, read the chapter Access WebAPI Demo |
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Note: If you are looking for Fias Hotel integration, read documentation: Hotel Integration - FIAS protocol |
Wallboard
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User who needs to access Wallboard should be assigned a Premium license (Interactive Queues are under Premium license). |
Full list of supported features: https://www.wildix.com/portfolios/call-center-wallboard/
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User status icons legend:
- Green = available
- Blue = not connected to Collaboration/ user not added to roster
- Red phone icon = talking on the phone
- Clock icon = away
- Brick icon = do not disturb
- Pause icon = on pause;
- Green phone icon with red arrow = incoming call
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Here you can find the default template and two additional templates for wallboard: https://drive.google.com/open?id=1HBc5SurA1bVbTveFoNQNM9z4Qgq-HL9P template queue-users: template queue-info: Notes:
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