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This guide gathers all the information on setting up and using the Voicemail service. Created: January 2019 Updated: January 2020 Permalink: https://confluence.wildix.com/x/LAAJAg |
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General information and limitations
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Users receive notifications about new Voicemails via email with attached audio file (if email is specified in user personal settings).
Voicemail conversion to text (speech-to-text)
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| Note |
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Feature is enabled by default on PBXs with recurrent licenses (feature can be disabled in WMS Dialplan -> General Settings, “Convert Voicemails to text and send by email”) with at least one Premium account. . Requirements (starting from WMS v. 4.03.44842.04):
More information: Wildix Business Intelligence. |
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Custom provisioning parameter EnableMWISubscribe allows enabling Voicemail LED notifications for analog phones connected to W24FXS 2015. More information: Provisioning Custom Settings.
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Exit Code "0" from Voicemail allowing caller to speak with an operator
Use case: someone has reached the company and the call was sent to Voicemail, caller can hit 0 at any time to speak with an operator
How to enable it:
- Add the parameter operator=yes to the file voicemail.conf (More information: Custom config parameters List)
- Add the letter ‘o’ as called number to the Dialplan context (add "o" as called number and under it add "Dial the phone" / "Call group")
Dialplan example:
Auto-deletion of Voicemails
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