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Info

This User Guide explains how to use SuperVision and Wildix Phone App.

HW Version: 73.145.2.106

Android app Version: 5.1.1

WMS Version: 3.88/ 4.0X

Created: April 2019

Updated: March 2020

Permalink: https://confluence.wildix.com/x/voBpAg

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Warning

Current limitations:

  • USB Audio and call control currently supported only on Wildix headsets (WHS)
  • It is not possible to create a new conference room from the App, it is only possible to enter a conference if you were invited
  • Impossible to login to PBX via Google sign-on from the first attempt (it’s necessary to make a second try)

SuperVision Changelog: https://www.wildix.com/new-releases-and-updates/supervision-changelog/

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 Web application Integration (this menu becomes visible only if you have configured it in App Settings -> Advanced -> Integration URL). More details in Web application Integration

8 – Settings 

Note

Note: You can swipe between the Phone app menu tabs by swiping with the finger on the phone screen to the right / to the left.

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3 – Mute / Unmute

4 – Video

5 – Transfer

6 – Conference (in case there are more than one active calls)

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Note

Note: You can also use keypad buttons to mute/ unmute, hold/ resume, hang up and transfer. Refer to Phone overview.

Blind / Attended call transfer

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Note

Note: Max 120 elements can be added for monitoring (features and colleagues). Swipe on the screen to the left/to the right to move between the pages of Feature keys.

You can customize the size of the BLF keys in this menu in Phone App -> Settings > Advanced Settings “X keys per page”. (More info: Advanced Settings)


Configure BLF keys

BLF keys must be configured in Collaboration -> Settings -> Feature keys / or in WMS (more info: Collaboration User Guidehttps://manuals.wildix.com/function-keys-blf-keys-wp/)

Example of BLF keys configuration in Collaboration:

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Personal and Account settings

  • Account: Login to Wildix Phone application
  • Personal:
    • E-mail
    • Mobile
  • Ringtone: Ringtone playback and selection. A ringtone chosen in this menu is applied to all call classes. In case you want to choose separate ringtones for each call class, you can do it in Call classes settings (consult Call features for each call class, External / Blacklist / Whitelist section)

    Note

    Note: You can also upload audio files to this menu and use them as ringtones. Check Upload the ringtone for details.

    Supported audio formats: mp3 and wav.


  • Ringtone volume: Adjust the volume level

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  • Update source: allows installing “beta” versions (changelog and upgrade instructions: Wildix website)
  • Check for Updates: tap to search for new versions; in case the new version is available, follow the instructions on the screen to upgrade 

    Note

    Note: The possibility to deploy a local upgrade server for SuperVision starting from version 2.9.95 and WMS 4.01

    In cases when the phone cannot get firmware from firmwares.wildix.com server (for example, connection to the server is blocked from the phone; PBX doesn't have access to the server), you can deploy a local upgrade server and indicate it  in WMS Settings -> Tools and utilities -> Upgrade -> Custom firmware server. Please contact Wildix Support for details.


  • Ringtone: select the ringtone playback mode in case headset is connected: Headset / Speaker / Headset+Speaker (ringtone is played one time to headset and then to speaker)
  • Initiate video calls (On / Off): when On, video is automatically started upon starting an audio call

    Note

    Note: Starting from WMS 3.85.35510, you can receive video from doorphones, even when the option is disabled.


  • Audible DTMF (On / Off)
  • Automatic upgrades (On / Off); when Off, an additional option Notify of new versions – On/Off is displayed 
    Note
    • auto upgrades = On
      New Android FW is installed during the night, no confirmation is needed; Phone App is automatically downloaded but need your confirmation to be installed
    • auto-upgrades = Off
      notify of new versions = On
      Only notification about new version (Android FW / Phone App) is displayed, new version is not installed automatically
    • auto-upgrades = Off
      notify of new versions = Off
      No auto-upgrade and no notification about new versions

    Allow usage of other VoIP Apps (On / Off): when On, Phone app does not open automatically during an incoming call 

    Note

    Note: We recommend to enable this option for Wizyconf Videoconference.

  • EU volume limit (On/ Off): enable/ disable the volume limit
  • Show chat notification (On/Off): enable / disable visual displayed
  • Allow usage of other VoIP Apps (On / Off): when On, Phone app does not open automatically during an incoming call 

    Note

    Note: We recommend to enable this option for Wizyconf Videoconference.


  • EU volume limit (On/ Off): enable/ disable the volume limit
  • Show chat notification (On/Off): enable / disable visual new chat message notifications
  • Mute notifications during calls (On/Off, enabled by default): disable/ enable sound notifications from third-party apps during a call
  • Number of BLF keys:
    • 4 keys per page (supported in case 12 or less keys are configured: 3 pages x 4 keys)
    • 18 keys per page (supported in case 54 or less keys are configured: 3 pages x 18 keys)
    • 40 keys per page (default: 3 pages x 40 keys)
  • Preferred video size: the default size is VGA, you can switch to QVGA, 720p
  • Integration URL: insert a web application link to allow opening it inside the App
  • Default tab: configure to which page the application is moved after an idle timeout specified in Timeout (seconds). The default page is Function keys. You can change it to Dialpad, Function keys, Integration URL or disable at all
    • Timeout (seconds): adjust the timeout after which Default tab is automatically opened. The default timeout is 120 sec

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  • Add and manage accounts. Enable the Google account to be able to download the applications from Google Play Market and to use Google Calendar. Tap + to add a new account. Detailed information: Set up a Google account

Language & input

  • Language: select the language from the list
  • Spell checker: tick off to enable, tap the icon on the right, then tap the earth icon to select a different language for spell checker
  • Personal dictionary: allows you to create a user dictionary
  • Keyboard & Input methods: tap the Settings icon to the right from the keyboard choice to select a different language for the input
  • Speech: allows you to enable and to set up text-to-speech options
  • Mouse/Trackpad: allows you to adjust the pointer speed

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Third-party headsets integrated with Wildix: Wildix Compatible Headsets – Jabra, Plantronics, Sennheiser, JPL

Wizyconfubiconf-Voice speakerphone

To connect the Wizyconfubiconf-Voice speakerphone to SuperVision:

  • Press and hold (2secs) the Bluetooth button until the light flashes blue
  • Enable Bluetooth on the device, and select Wizyconf-Voice ubiconfVoice from the list of available Bluetooth device.
  • The light turns solid blue when the connection is established 

Note

More information in Wizyconfubiconf-Voice Speakerphone User Guide and Wizyconf ubiconf Datasheet, available on Wizyconf Videoconference Documentation.

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User Guides on Integration with some Intercoms are available on Doorphone integrationshttps://confluence.wildix.com/label/DOC/doorphone.

=Configuration of intercoms for sending video stream before answer and adding an unlock button: Intercoms integration with Wildix - Video before answer and Unlock button.

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To be able to access your Wildix PBX corporate phonebooks from SuperVision, you need to set up CardDAV sync: CardDAV Sync of Contacts.

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 You can sync your phone with your Google account. It allows you to use Google Calendar and to download applications from Google Play Market.

  • Tap Settings
  • Go down to Accounts section and tap + Add account
  • Tap Google 
  • Tap Existing to use your existing Google account, or tap New to create a new one
  • Existing: Follow the instructions displayed on the screen to sign in with your existing Google Account
  • New: Follow the instructions displayed on the screen to create a Google account
Note

Note: During the sign in process you are requested to choose which data you would like to sync.

Appendix  7. Use People menu

Customize personal phonebooks

  • Press the Context menu button
  • Select Contacts to display
Note

Note: By tapping “Settings” you can choose to sort list and to view contact names by First name / Second name.

  • Tick off the phonebooks that you wish to display in this menu:

If you wish to select several phonebooks to display: tick off Customize and select the phonebooks to display:

Call a personal phonebook contact

  • Tap the contact to display the contact data:
  • Tap the phone number that you wish to dial

The call starts right away from Wildix Phone application.


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